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Monument: Savings reviews

Name: Savings
Rating: 4.89 (506 reviews)

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4.90

Based on 505 reviews, last reviewed 7th Apr 2025

39500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Great bank for savings Good UX experience in the app, competitive savings rate that are usually only beaten by promotional rates and excellent customer support with very low... Read more Reviewed on: 7th April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (506)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Very good rates and easy to use app

Very good rates for savings accounts, and an app which is very easy to use and does exactly what I would expect it to. Easy to set up, and payments into my account are received almost instantly. Reviewed on: 7th April 2025

Great bank for savings

Good UX experience in the app, competitive savings rate that are usually only beaten by promotional rates and excellent customer support with very low waiting time. Reviewed on: 7th April 2025

Always answers questions promptly and very experienc...

Always answers questions promptly and very experienced staff who help you through the process. Phone calls answered quickly Reviewed on: 4th April 2025

fantastic savings account

I have held a savings account for a year or so and have enjoyed the interesting rte and simplicity of use Reviewed on: 4th April 2025

Great interest rates

Monument offer one of the most competitive interest rates around. Flexibility in the type of account with rewarded interest rates to suit everyone’s needs. They have been one of the last to put their interest rates down, waiting as long as they could after the Bank of England and all others had followed. Easy to use and read app. Reviewed on: 4th April 2025

I use Monument Bank because they’re reliable, offer...

I use Monument Bank because they’re reliable, offer competitive rates, and don’t make knee-jerk changes in response to potential interest rate shifts. Unlike some banks, they don’t lure customers in with attractive rates only to drop them once the money is deposited — forcing you to search for a better alternative. Not all banks operate with the same integrity, and I truly hope Monument continues to provide great service, fair returns, and consistent reliability Reviewed on: 3rd April 2025

Efficient, straightforward and competitive

The monument app is very straightforward and very easy to use. Money transfers, both in and out are instantaneous which allows you to carry out business transactions without delay. The interest rate is competitive and interest is added diligently every month Reviewed on: 3rd April 2025

Superb People to Deal With

Seamless. Their app and IT is absolutely superb. So fast and simple. And when I have asked them a question they are very responsive. I cant recommend them highly enough. Thank you. Reviewed on: 3rd April 2025

The app is the easiest one to use and to understand...

The app is the easiest one to use and to understand and is so efficient and quick! Reviewed on: 3rd April 2025

Second time of using a fixed rate savings product.

Second time of using a fixed rate savings product. Competitive rates, good app. and regular updates and notifications. Also offer concierge services. Reviewed on: 2nd April 2025

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