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Monument: Savings reviews

Name: Savings
Rating: 4.58 (95 reviews)

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4.26

Based on 95 reviews, last reviewed 29th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Monument has been great. Monument has been great. Sleek and simple app, easy to set up and customer support team that is always willing to help Reviewed on: 29th January 2025

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (95)

Review of the Monument, Savings:

It’s ok until things go wrong!

For the last year this bank has been great, however I made a silly mistake today and transferred into the 35day access fund instead of my instant access fund. It was using my Barclays Bank and saved account details. I instantly contacted Monument and informed them of my error, they basically said TOUGH LUCK and are holding my funds for 35 days. Unfortunately for me these were my self assessment tax funds and I won’t be able to access them in time so it’s a costly mistake on my part. I would normally have other funds available but we have some property transactions this month making funds transfer more complicated than usual. I have encouraged friends and family to bank with Monument but I’ll be telling them how wrong I was. I’ll be closing my accounts and my parents this week, I’ll obviously have to wait 35 days to close mine… and that can’t come soon enough. If you make an error DO NOT expect to be treated like a human being by this bank, they have a computer says no mentality. Reviewed on: 3rd July 2024

Reply from Monument Hello Laetitia, thank you for taking the time to leave a review. We're truly sorry to hear about your recent experience and completely understand your frustration. On this instance we didn't quite meet our normal standard of service and we needed to set things right. We believe this issue has now been completely resolved. Your feedback is invaluable to us, helping us to continually improve and we appreciate the opportunity you've given us to make amends. Thank you for being a valued Monument client. If you have any further concerns, please don't hesitate to contact us in future. Response date: 8th January 2025

Wait! We are experiencing an extremely high volume of customers :)

I was waiting for their reply for around 10 days, but the bank kept saying: 'Sorry! We are experiencing an extremely high volume of customers' Reviewed on: 4th April 2023

Reply from Monument Hello Dima, thank you for taking the time to leave a review. We understand how frustrating it can be to wait for a reply, and we sincerely apologise for the inconvenience caused. If you have any further concerns, our team is here to help. You can call us on 020 4524 8080 or email [email protected]. Our Client Service Team is available 9am to 6pm, Monday to Friday (excluding weekends and bank holidays). Response date: 13th January 2025

Easy to deal with Monument Bank

Monument Bank were very straightforward to deal with when I invested a significant amount of money in a fixed Bond. Good rate of interest and highly communicative with their clients. Would happily recommend them. Reviewed on: 3rd April 2023

Very easy. Great rates

Best rates in the market for savings and opening the account was also very easy. Customer support is friendly and quick to answer questions. Reviewed on: 16th March 2023

Very good app

A very easy to use app. Customer service very helpful. Reviewed on: 13th March 2023

Efficient, easy to communicate with and competitive

A satisfied saver that found the process to open an account easy. Monitoring my account is also straightforward. Reviewed on: 12th March 2023

Overall, satisfied

Met all my expectations of a bank. Reviewed on: 12th March 2023

Easy, secure and worthwhile investment

Secure, easy to use account with a simple on-screen layout. But most of all, savings which which pay worthwhile interest. Reviewed on: 12th March 2023

Easy to use App and decent products

Very straightforward app to work with easy to set up and create an account. And great products Reviewed on: 11th March 2023

Easy on line set up

Very clear information. Quick to set up. Awaiting return from fixed investment. Reviewed on: 11th March 2023

Easy app to use

Good interest rate. Easy to access online. Reviewed on: 11th March 2023

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