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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.64 (25 reviews)

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3.73

Based on 25 reviews, last reviewed 7th Apr 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

4 star

2 star

32%

Latest highest rating:

5

When I needed help they were there 100% When I needed help they were there 100% there customer services was first rate in helping me solve my problem a big thank you to Lou. Reviewed on: 7th April 2025

Latest lowest rating:

1

NOT PAYING OUT Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and... Read more Reviewed on: 28th October 2024

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About this product

Napo pet insurance offers lifetime cover for dogs and cats.

Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or the vets, whichever you prefer. You also get unlimited expert video calls and an online claims process.

Napo pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Napo before, you can also leave a review and share your experience.

Napo Pet insurance reviews (25)

Review of the Napo, Pet insurance:

In the first year they were affordable and settled m...

In the first year they were affordable and settled my very minor claim efficiently. They then increased my monthly premiums by 200%. I was going to change them but unfortunately my dog was attacked by another dog and ended up needing major surgery so I could not change. They took nearly 5 weeks to reimburse my money which left me financially struggling which is surely what insurance is for to prevent such a financial situation Reviewed on: 23rd August 2024

When I needed help they were there 100%

When I needed help they were there 100% there customer services was first rate in helping me solve my problem a big thank you to Lou. Reviewed on: 7th April 2025

Very expedient experience

Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance was very swift. All good experience, just awaiting the money in to the bank. Excellent service Reviewed on: 16th March 2025

Straightforward claims process

I’ve had to claim twice now from Napo, once in July 2024 when I sadly lost my black lab, and recently for my other lab who had a cyst diagnosed as benign. On both occasions I found the claims process very simple and the communications from Napo during the process was first rate. Especially with the lab I sadly lost as flowers and a card were sent which was very unexpected but very kindly received. Thanks Napo Reviewed on: 9th March 2025

This company really is brilliant

This company really is brilliant! They care about your pets, and their customer service is top class (Sam). Little things like sending your pet a birthday treat really go a long way. We all have insurance for one reason, and that is for times of need. And that’s when you see the real side to insurers. My dog became unwell recently, and although the claim hasn’t been settled yet, their customer service has been top class, and I’ve been kept informed. Everyone worries about small print, etc., and the ways insurance companies get out of bits, but honestly, Napo doesn’t seem like that at all. They have been straightforward and crystal clear. I’ll hopefully update once the claim’s completed, but honestly, I can’t fault them at all. Even down to their vets' portal—simple and easy to use for vets. Took less than 5 minutes for my vets to register and complete the forms. So thumbs up from them too. Reviewed on: 10th February 2025

Great service

My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing but compassionate and has given fantastic customer service during this difficult time. Firstly, I received a beautiful pot plant from them with a message of condolence. Such a thoughtful thing to do. Considering my claim was over the Christmas period, it was dealt with efficiently, with minimum contact from them. My claim was completed on 10/01/25. My heartfelt thanks to all of the Napo team dealing with my claim, for making this difficult time a little easier for me. Their customer service is second to none. I would highly recommend them to anyone. Reviewed on: 8th February 2025

Caring and timely dealing with the sudden death of o...

Caring and timely dealing with the sudden death of our lurcher made it easier and personal Reviewed on: 5th January 2025

NOT PAYING OUT

Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and then decline it eleven though the vets backed us and wrote to them saying the policy had covered it. We are now taking it further due to there response and time to pay what is owed. It's disgusting how they do this and warn everyone not to ho with them. Reviewed on: 28th October 2024

NAPO: Never Actually Pay Out

DONT INSURE YOUR DOG WITH NAPO!!!.They will scam you and refuse to pay. We are 2.5k down because of them. Our beautiful rescue cocker, Ted, had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He was a police dog in training and had nipped his handler once so they had to let him go. For the record, Ted is a wonderful and loving dog. Oh, btw, they also ramped up the premium after the first year, despite not making a claim before. Reviewed on: 8th October 2024

Love the company - they care and it shows.

Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful Reviewed on: 7th September 2024

Excellent insurance for pets

Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a personal service, the emails were written in a way that felt like they cared. They even sent a gift for our cats’ birthdays Reviewed on: 4th September 2024

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