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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.98 (196 reviews)

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2.51

Based on 196 reviews, last reviewed 13th Feb 2025

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Nightmare to cancel Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a night... Read more Reviewed on: 13th February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (196)

Review of the AA, Breakdown Cover:

Unfit for purpose. No regard for their customers.

Last year a major accident left my wife and I stranded in the middle of a motorway in a storm. I've always had the AA's highest level of cover as I drive a lot and worry about this exact situation occurring. I followed the AA Accident Assist advice and as soon as I'd rung the police I rang the AA. Standing on the hard shoulder shivering in the pouring rain, I listened to phone ring for over an hour. The AA never even picked up. They've clearly cut all their phone operators because they've got a fancy app, but when you're on a motorway with no data signal, and it's raining so hard your phone's touchscreen stops working it's useless. This attempt at economy puts the lives of their members at risk. My car was eventually recovered by the highways agency and when it became clear that the AA were never coming, the police took pity on us and dropped us off at the nearest service station, leaving us to find our own way home at 3am. Unfortunately, the atrocious service did not end there. When I rang to complain I was accused of wasting the AA's time and they attempted to coerce me into the not making a complaint. Then another operator told me that I couldn't make a complaint because I tried to gaslight me into thinking that I didn't have the cover that I'd paid for. That took an hour of being bounced around random departments until they finally decided to believe me. Once I'd finally lodged a complaint and waiting the required 8 weeks, I was told that the AA actually had no responsibility to attend my accident, despite having AA Accident Assist cover with all the addons. No one had answered the phone because of the bad weather and all their call handlers were busy. If only there were some way to predict the weather and adjust staffing to compensate? I was told that because the Highways Agency had recovered the car, the AA were under no obligation to do anything, despite having onward travel and hire car as part of my membership. I guess I should have asked the police to leave the M4 closed for a few more hours to give the AA time to arrive? They could also (conveniently) find no record of my phonecalls where I was advised not to make a complaint and where I was accused of having the incorrect cover. I'm sure that was just a coincidence though. I was offered compensation of £150 (a tiny fraction of my annual membership fee) which took another 8 weeks and several emails before they eventually paid. After this ordeal, my trust in the AA has been irrevocably broken. It's clear the company will do anything possible to shirk their responsibilities to their customers and as such I will never use any AA service again, and I will advise everyone else I speak to do the same. The company is not fit for purpose. Reviewed on: 18th March 2024

Excellent service shame about the price hikes

I can not fault the service they provide however every year they try and put the price up by about £10 by just sending the new invoice through the post and I have to ring and spend a long time on the phone getting the price back down. Reviewed on: 9th July 2019

Great Company

Very reliable they will be with you as quick as they can and get you sorted Reviewed on: 6th July 2019

Went back on their word

Have had breakdown cover many years with this cheat of a company AA I never claimed.Paid through Quidco Twenty pound cash back refused,no reason ,will not deal with them ever again.I recommend you don't either. Reviewed on: 5th July 2019

Brilliant service, awful renewal

The AA adds such heavy discounts and cashback options to it's new customers that the renewal ended up totalling 4x more than we paid for the first year! Complete rip off. Reviewed on: 15th April 2019

It's Great

I have used their service and recommend to my family and friends.service is great so far had no complaints. Reviewed on: 10th December 2018

Mihai-Claudiu

I got a free 1 year cover when I purchased my car. When I started, AA told me if I pay extra 5£/month I would get the 11£ option from their website. I started paying monthly 5£ and on 22/10/18 I made a call to pay the remaining 8-9 months left, all at once. They said I need to cancel the active one and they will create a new one with the same options and I can pay for the full year But the new option was for 150+£ a year , so they almoust triple it. When I told them to cancel everything, them made me an "one time offer" for 99£/year +10£(to end the year without continuing) Just seen now on their website that it's the actual offer they have for everyone 99£/year or 11£/month So, basically I was getting a higher price. Nice way to treat customers. To confirm, I took the 99£ deal on the and I am an active customer as we speak. Unless I get cancelled for this honest review. Reviewed on: 23rd October 2018

Great, reliable, fast

They are very fast and reliable, lovey team, friendly, will always use the aa for my breakdown cover! Reviewed on: 16th September 2018

Supportive and Reliable

Staff always friendly helpful and reliable,making you feel valued and ultimately providing the best cover at a fair price Reviewed on: 31st August 2018

Not fit for purpose. 6 1/2 hrs & waiting...

We've now been sat here waiting for vehicle recovery for 6 1/2 hours... They've now told us, after changing their time guesstimate 3 times already, that they will be at least another hour. These phone calls have no relation to the app estimations either. The lady on the end of the phone was next to useless and put us down as being on a completely different road about 100 miles away from where we actually are. We've also told them that I have a disability and need to get home a.s.a.p because of this. They've now told us to leave the vehicle with the keys in it and get a taxi home! No one should have to wait this long, and to think we are paying for this service - gold membership too! Not for much longer! We won't be renewing our membership, that's for sure. They are not honouring their side of the deal whatsoever. Reviewed on: 11th August 2018

AS emergency

It's great to no your not alone breakdown is always on time Reviewed on: 21st July 2018

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