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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.84 (214 reviews)

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2.28

Based on 214 reviews, last reviewed 4th Feb 2026

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

33%

14%

49%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Absolutely appalling experience. Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn... Read more Reviewed on: 4th February 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (214)

Cannot be trusted

Can’t be trusted!! Can’t be trusted!! My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted! Reviewed on: 2nd January 2020

Always fast, professional and practical.

I've had to use AA twice for breakdowns. As a woman sometimes I'm concerned my lack of car knowledge will lead to me being taken advantage of, however AA have made me feel the opposite. They have always been extremely kind, taken time to explain things and suggested appropriate solutions for my needs. Reviewed on: 1st December 2019

Professional and reliable

The AA have been going as long as anyone else, and they've always been there when I've needed them. Reviewed on: 14th September 2019

Worse Company in the World cause damage not fix it!!

Worse company in the world to deal with. My car has a fault which the patrol then added more problems when he damaged my ECU. Put in a claim straight away as soon as my Land Rover garage told me, they make me wait 6 weeks to come back to me and basically say Land Rover don’t know what they’re talking about cause the AA in house guys say their Patrol wouldn’t cause that issue. Even though I have CCTV evidence, proof from garage and Land Rover Uk. Ask them if their OBD readers and jump packs are regularly inspected and certificated (which they are) but they won’t supply evidence of this Reviewed on: 5th September 2019

Ok

Okokokokokokokokokokokokokokokokkk Reviewed on: 27th August 2019

Great service

My car’s red light came on and the manual said not to turn the engine back on. AA were here within half an hour and fixed the problem within an hour. Brilliant! Reviewed on: 2nd August 2019

excellent and discounts on many stores

AA app gives discounts- meaning you can get your money back from saving Reviewed on: 24th July 2019

Great Service

Always had great customer service from AA and luckily never had to use my cover but whenever I need to talk to someone they are really helpful Reviewed on: 22nd July 2019

exellent

the are easy to deal with friendly seemed really concerned about you when you have broken down and if your not too shore where you are when broken down they will do everything possible to find you Reviewed on: 13th July 2019

Excellent service shame about the price hikes

I can not fault the service they provide however every year they try and put the price up by about £10 by just sending the new invoice through the post and I have to ring and spend a long time on the phone getting the price back down. Reviewed on: 9th July 2019

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