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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.98 (196 reviews)

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2.53

Based on 196 reviews, last reviewed 13th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Nightmare to cancel Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a night... Read more Reviewed on: 13th February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (196)

Review of the AA, Breakdown Cover:

Very good.

Car broke down and they arrived super quickly to fix the problem. It was all covered and they were lovely. Reviewed on: 12th May 2020

Great Value

Very pleased with the service offered by the AA and the price. Reviewed on: 19th July 2018

Dreadful treatment. No recovery. Use a different company.

As I write it is near midnight. I'm waiting for an urgent recovery phoned in at 6.20pm. I explained clearly that my motorbike was unsafe to ride and I needed recovery. 2 hours later someone who knew nothing about bikes turned up, without a recovery van. I used my own tools and had to show him where the battery was. He couldn't even get it off its stand. Recovery was initially estimated another 2 hours later, and this was then moved to 5am the following day!! Despite calls to the AA letting them know I was a woman on my own, in the dark and did not feel safe. Several phone calls later this estimate was moved to 11pm. Eventually I abandoned the bike, leaving keys to be collected. Some other idiot has just turned up at the breakdown site and says he can't load the bike onto the trailer. I've just been told the new estimate is 48 hours, because I'm not with the bike now, despite being advised to leave it for my own safety and being assured it would be recovered by 11pm. So, after hours of shifting estimates which meant I had to stay with the vehicle, without water, a toilet and a dwindling phone battery, my bike is now left, keys under the tank on a dangerous and busy road and it may or may not turn up sometime over the next two days. Incompetence does not even begin to describe this bunch of clowns. None of them care or communicate with each other, so each person you deal with is worse than useless and disdainful in their indifference. I was not told when requesting recovery that they would not send a recovery van. I was lied to about estimates. I was not told that leaving would mean possibly waiting a further 48 hours. I was told they had prioritised and outsourced the job as I was in a vulnerable position. That too was a lie. To pay for something called a service, which does you the disservice of causing undue stress, wasting your time and complicating the situation at every turn, is an insult and a theft. Things only got worse. Following a call for urgent recovery at 18.20 my motorbike was eventually dumped on the pavement outside my house, with no phone call, at 5am the next day! The top box was left not just unlocked but open, with a £200 helmet inside and the keys left with the bike without my permission. I had to push the bike to the nearest bay and start all over again to get it recovered to a garage. Days later I'm waiting for a recovery to take my bike to a garage. The estimates are shifting...here we go again. Reviewed on: 19th July 2018

Lack of communication

I have bought AA breakdown cover back in 2016. Since then, they automatically renewed it without any notification for 2 years (they have my full details and an email). Upon calling they just say that they sent letters - of course, why use emails in this time and age?.. i never received any letters, but how can anyone prove anything as they dont bother using recorded delivery, and now AA has 300 pounds extra for free. Absolutely shocked, such scammers still exist. Searching online you can see that there are quite a few people who were scammed that way. Will be sending official complaints. Reviewed on: 11th May 2018

Great Service

Very helpful service. Quick response especially where children are with you when you have broken down. Assistant is usually quite friendly and will assist you to your destination. Friendly team Reviewed on: 7th January 2018

Fantastic

They are understanding fast to respond and always helpful and get you on the road fast Reviewed on: 19th November 2017

Great service

Very pleased that when I call them out they fix my problem however always send a big increase in price at renewal which means a phone call to get it reduced Reviewed on: 1st October 2017

Much more than a break down service

When joining you get a booklet stating all the discounts / money off you can get, which means lots of savings as well as good service if you breakdown. Reviewed on: 28th September 2017

New app

The app is brilliant! U can track your recovery in real time and let's you know when your mot & service is due Reviewed on: 25th September 2017

Never again will I use this company

8 hours to be recovered in at night in the rain Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm down she would hang up I am disabled and it was now gone 12 am waited another hour so this was 3 hours in total rung again at 1 pm and was told again somebody would be there shortly I told her I was disabled and I had been waiting in the rain in wet bushes and I was shivering and was told what do you want me to do about it so she hung up after 4 hours somebody finally turned up put my car on a low loader and took me and my car the 1 mile to Keel services and left me there After nearly 2 hours someone turned up in a van couldn't get my car started so had to wait over an hour for another low loader to take me the 40 miles home got there at 6 am 8 hours to take a car 40 miles I had paid extra for the best cover onward travel free hire car hotel room ect I had to go to the doctors the following day as I was unwell I was not recovered by the AA it was a contractor who green flag and the RAC use so you are better off saving money and using one of them I was lucky my health never suffered any long term damage using the AA 8 hours to be recovered 40 miles in the dark and when it's was raining the said I was a priority the same as it would of been if it would of been somebody who was elderly of somebody with young children Reviewed on: 24th August 2017

eased my panic

came out so quick the guy came out and put me at ease showed all id and did his best to fix my car on the spot and get me out of a spot! Reviewed on: 23rd August 2017

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