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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.98 (196 reviews)

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2.51

Based on 196 reviews, last reviewed 13th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Nightmare to cancel Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a night... Read more Reviewed on: 13th February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (196)

Review of the AA, Breakdown Cover:

Unfit for purpose. No regard for their customers.

Last year a major accident left my wife and I stranded in the middle of a motorway in a storm. I've always had the AA's highest level of cover as I drive a lot and worry about this exact situation occurring. I followed the AA Accident Assist advice and as soon as I'd rung the police I rang the AA. Standing on the hard shoulder shivering in the pouring rain, I listened to phone ring for over an hour. The AA never even picked up. They've clearly cut all their phone operators because they've got a fancy app, but when you're on a motorway with no data signal, and it's raining so hard your phone's touchscreen stops working it's useless. This attempt at economy puts the lives of their members at risk. My car was eventually recovered by the highways agency and when it became clear that the AA were never coming, the police took pity on us and dropped us off at the nearest service station, leaving us to find our own way home at 3am. Unfortunately, the atrocious service did not end there. When I rang to complain I was accused of wasting the AA's time and they attempted to coerce me into the not making a complaint. Then another operator told me that I couldn't make a complaint because I tried to gaslight me into thinking that I didn't have the cover that I'd paid for. That took an hour of being bounced around random departments until they finally decided to believe me. Once I'd finally lodged a complaint and waiting the required 8 weeks, I was told that the AA actually had no responsibility to attend my accident, despite having AA Accident Assist cover with all the addons. No one had answered the phone because of the bad weather and all their call handlers were busy. If only there were some way to predict the weather and adjust staffing to compensate? I was told that because the Highways Agency had recovered the car, the AA were under no obligation to do anything, despite having onward travel and hire car as part of my membership. I guess I should have asked the police to leave the M4 closed for a few more hours to give the AA time to arrive? They could also (conveniently) find no record of my phonecalls where I was advised not to make a complaint and where I was accused of having the incorrect cover. I'm sure that was just a coincidence though. I was offered compensation of £150 (a tiny fraction of my annual membership fee) which took another 8 weeks and several emails before they eventually paid. After this ordeal, my trust in the AA has been irrevocably broken. It's clear the company will do anything possible to shirk their responsibilities to their customers and as such I will never use any AA service again, and I will advise everyone else I speak to do the same. The company is not fit for purpose. Reviewed on: 18th March 2024

Gift Membership of Breakdown Cover

As a Dad, I was worried about my daughter who does long days and late evenings in her job as a home care assistant. My concern was if she broke down and I could not get to her i.e. snowed in or at work myself and therefore was left stranded. So I shopped around looking for a gift membership for breakdown cover for her. The only one that I could find was with the AA. I bought the cover as part of her birthday present (the tax for her car is also due around this time :( ) The procedure to get this gift membership was so simple. You rang up gave the details and paid. The gift card membership came within a couple of weeks. Simples !! :D Reviewed on: 10th October 2016

Great cover

So quick at helping when you break down couldn't recommend more just a bit expensive Reviewed on: 7th October 2016

Cheap and Chearfull

AA have saved me a couple of times with friendly and fast service. Going out of there way to get me back on the road. When broken down on a Sunday they took me home and organised collection of my car the following day. They have good customer service and beat the best renewal price with another company because I already had home insurance with them. Plus recently they offered a free AA local guide. Reviewed on: 12th September 2016

fast, helpful, successful

gold members are treated very well, broke down on the M5, within 30 minutes we were well on our way to a garage, 10/10 would recommend Reviewed on: 13th August 2016

Fine

Fine for simple breakdowns and good value in first year of cover Reviewed on: 7th August 2016

aa autocare

have had aa autocare breakdown assistance now for the whole family if the cars can not be fixed least they return home my daughter or son home safely or else take them to the nearest car repair garage. Reviewed on: 28th March 2016

Backup for when your car breaksdown.

Me and my partner have been a member of AA breakdown for years and luckily have only had to call them out once. Knowing you can get them out when you breakdown is really good plus my 16 yr old son is named on the policy so if he is in car and it breaks down he can call them to get him and the car home safe. Reviewed on: 28th March 2016

trustworthy company

I and my family have had aa cover for over 40 years. whenever we have had to call the AA out they have come in good time and have for all sorts of things. From locking my keys in the car and from the car not starting . The staff have been very helpful and offer advice and tips . Reviewed on: 28th March 2016

amazing

The aa is the best brake down company out there Reviewed on: 28th March 2016

£15 charge to change address

I was charged £15 to change my address Reviewed on: 14th March 2016

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