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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.99 (195 reviews)

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2.57

Based on 195 reviews, last reviewed 21st Jan 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

TERRIBLE SERVICE DID NOT PROVIDE SERVICE PAID FOR! Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. ... Read more Reviewed on: 21st January 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (195)

Review of the AA, Breakdown Cover:

Aa have let me down and hampered my work

I have been waiting for my van to be recovered from Manchester back to Liverpool since the Aa mechanic placed an order for one at 1pm yesterday . The wheel bearing has disintegrated, and the vehicle is un- drivable. I was initially told that I would be recovered within 90 minutes. I had no word from anyone, so called the Aa, only to be told eta 4.30 pm. When no one showed up at 4.30pm, I called back, and was told that Mansfield recovery were too busy, and couldn’t give me an eta. Obviously, this was very upsetting for me, as I had been waiting since 10.30 am. It was now dark, raining and the road I was on isn’t a safe place to be at night. The Aa operator then offered to call me a taxi back to Liverpool, with the promise that, if I left my keys in the wheel arch of the van, then the Mansfield recovery truck would collect my van later that evening, and deliver it to my mechanic in liverpool. This I agreed to, as I needed to load up another vehicle for work in Manchester the next day. My van still hasn’t been recovered for me, and my mechanic had moved other jobs, so that he could fix my vehicle today, ready for me to work with tomorrow. Mansfield quite clearly don’t see Aa customers as a priority…… and the Aa operator couldn’t find anyone else to recover my van either. Which begs the question, what am I paying for? I was told I had upgrade my cover yesterday from gold membership, to cover the transit as a business vehicle. I was charged £107, only to be treated appallingly. This has caused me a great deal of stress. I have been left worrying that my van could get vandalised or stolen….. the keys are in the wheel arch, as the operator suggested. If something bad happens to my van, because the Aa hasn’t recovered it, who will be liable. I am now going to have to use another smaller van, and make two trips tomorrow…. This has messed me around, and so I would like to know how the Aa think this is a good way to treat loyal Customers? Definitely going to leave them asap, after pursuing them legally. I’m now told they will recover it at 9.15 tomorrow, but I’m not holding my breath… They have lost another loyal customer…… Reviewed on: 21st January 2025

Do not use AA

Do not use AA breakdown, the service is very poor and unreliable. I've reported a breakdown 8 o'clock pm after 2 hours recovery vehicle showed up which was not the right size to tow my car dispite AA knowing what car I'm driving Reviewed on: 28th April 2023

AVOID

STAY AWAY They will increase your… STAY AWAY They will increase your membership price without informing you, they did that to me. When i called and asked why i have not been informed they only said that they they sent a letter and it's not there problem if i have not received it! They increased my membership from £20 to £36 and was charging me for that until I have noticed. I have also had a breakdown and repairs and garage fees involved, which AA had to cover as it's in my policy, they have not done and refuse to cover, even if i provide invoice. Reviewed on: 27th April 2023

Best breakdown company

How can i complain been with them 7years! Pay extra for parts and labour, have never been rejected a claim. Keep your car serviced follow the guideline's and its the best cover. My previous car had one claim in 4years. New car has had 2 in 4months. Thats life. AA has been amazing and really appreciate everything thank you. Reviewed on: 27th April 2023

Fraudulent company. Avoid like plague.

In my opinion and experience AA Breakdown cover is fraudulent company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down. Reviewed on: 17th April 2023

Very fast response and trustworthy company

AA are very quick to help breakdown cover and are always extremely helpful Reviewed on: 5th April 2023

£300 charge for a 1 mile pick up because of two flat tyres

My mother had two flat tyres, on her Rover 45, the AA charged her £300 to recover the car 1 mile to my house, absolute rip-off of my 82 year old. She had Premium Cover & they did her over when she was stuck at the side of a dangerous road, claiming the tyres were damaged in an RTA - which they were not. Refused to pick up car without an on the spot card payment of £300!!!!!! They will be cancelled & history from tomorrow. Reviewed on: 5th April 2023

Amazing service

Broke down and came within 20 mins, lovely chap too Reviewed on: 5th April 2023

Keys in car

LOCKED MY KEYS IN CAR Reviewed on: 29th March 2023

Absolute disgrace

Ball joint popped out confirmed by AA patrol some 5 hours later only to have it referred to Jackson’s local recovery who was lazy and claimed it was involved in a rtc despite absolutely No damage not even a scratch on vehicle. None the less I have the full cover having a disabled elderly individual with me at all times. Luckily I’m local and my elderly disabled mother was able to get home in a taxi. Some 19 hours later I’m stranded for a service I paid over £400 for to cover me for everything! Been a member for years and it’ll only be trouble free should you never break down! Won’t be renewing in June! Reviewed on: 16th March 2023

Aa not bad

Average experience could be better Reviewed on: 12th March 2023

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