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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.73 (154 reviews)

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2.42

Based on 154 reviews, last reviewed 16th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Disappointing Experience with AA Insurance Caution... Disappointing Experience with AA Insurance – Caution Advised On 10 March 2025, I was involved in a car accident where the other driver admitted fault... Read more Reviewed on: 16th April 2025

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (154)

Review of the AA, Car Insurance:

They took nearly £600 without my permission

They were fine until it came time to renew. They did not quote a good price so I decided to go elsewhere. I advised this between two calls I had with them. On my renewal date (right before Christmas) after I had already sorted and paid for alternative insurance I also got charged for renewal. I called up, obviously quite angry, only to be advised I will likely be charged an admin fee of £27 also for cancelling, and I could put in a complaint to have this amount possibly refunded, but that would take up to 8 weeks. They are theives, do not insure with them. Reviewed on: 4th December 2021

Been with them before and they assisted through a cr...

Been with them before and they assisted through a crash well, Reviewed on: 23rd August 2024

Great service

I had an accident recently and The AA were so efficient and guided me through the whole process Reviewed on: 23rd August 2024

Happy to work on their quotes

AA have been happy to adjust their prices to keep my business and the customer service has been great. I have also used them for my mother’s home and car insurance. Reviewed on: 23rd August 2024

AA wrongfully canceled insurance early

AA canceled insurance early, resulting in client needing to pay for temporary insurance to avoid missing appointments. No response despite promises of immediate investigation. Follow up call promised within 30 minutes did not materialise. Manager Laura did not respond. Eventually a representative rang to state the obvious—it was their error. However, no path to resolution for lost time and money provided. Thus official complaint made. Think carefully if this is the experience you want from an insurer. Reviewed on: 1st August 2024

A deceitful company

After an uneventful year with the aa they sent a renewal quote.. As always it's more than what a can get a new quote for. I chose to ignore it. A little while later my credit card statement came through and the aa had taken a new year's premium. Upon dispute the aa informed me I hadn't unselected auto renew and took £30 pounds admin few. Having looked at another policy from the aa it's clear they do their best to hide the auto renew tick box by disguising the select box in a hidden drop down box. Very devious. Having taking a new policy with AXA their auto renew box was very clear and visible. I won't be using the aa again. Any company hiding such tick boxes should be avoided at all costs. On another note why companies should be allowed to have the auto renew already ticked is something I can not fathom and should change! Reviewed on: 25th July 2024

Poor Customer Service

We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee. So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere. Reviewed on: 22nd July 2024

My profoundly deaf husband has been trying to cancel...

My profoundly deaf husband has been trying to cancel his policy. He was told to email he request. No response!!! I am not allowed to do it, even though I am on the policy!! Reviewed on: 3rd July 2024

Haggle to a Best Deal

Straightforward to deal with over the phone, to ensure I always get the best deal and not accept the renewal price. The AA are happy to haggle and sort out my car insurance at a great price for another year Reviewed on: 17th June 2024

Impossible to get a response.

Impossible to get a response. I've being trying to cancel my insurance within the 14 day cooling off period and they will not respond. I've even sent them a registered letter. Reviewed on: 11th June 2024

AA RIP OFF MERCHANTS

How can my insurance triple in cost when I have never had a claim in my life been with the AA for many years so it is beyond me how it can triple in price when I rang some one who could hardly string a sentence together in English told me cost of living in broken English total joke from what is supposed to be a reputable company coco the clown would do a far better job Reviewed on: 8th June 2024

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