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AA: Car insurance reviews

Name: Car insurance
Rating: 2.72 (155 reviews)

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2.39

Based on 155 reviews, last reviewed 22nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

After being involved in a non-fault accident, my exp... After being involved in a non-fault accident, my experience with AA Insurance has gone far beyond poor customer service — it has become a case of pote... Read more Reviewed on: 22nd April 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (155)

Review of the AA, Car insurance:

Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly. Reviewed on: 23rd August 2017

Take your money then dont want to know

Had a none fault accident 5 times i contacted aa 5 times they said they would get back to me ,never did.shocking company to deal with dont deserve customers. Reviewed on: 18th July 2022

Great value

Cheaper than many others, many extras Reviewed on: 15th July 2022

No claims service

A third party crashed into my car making it a total loss. AA passed the Engineer's Report to me and told me to sort it out with my insurance company. My insurance company knew nothing about it and I had to do all the AA's work for them. Reviewed on: 9th June 2022

Useless and incompetent handling of non fault claim

The AA insurance are useless when handling an accident. Took 3 months to resolve a clear no fault case. Poor communication is an understatement as the repairer had to inform me of a total loss. Each call to the AA was over 1.5hr wait. Made 3 complaints, 2 ignored and one resolved failing to acknowledge the issues. Then after the matter was settle as a non fault claim, I got a a solicitors letter for the hire care charges asking me to prove I could not afford the hire fees. I rang the AA and they told my that yes I am liable and should have done what I can to limit costs! The AA we're the cause for taking 3 months to decide if my car was a total loss, not me and then they tell me I am liable. NEVER use this useless and incompetent business. AX who handled the hire car however were very good. Reviewed on: 3rd June 2022

Thieves & Liars

Had a non fault claim, As my insurance was going to run out during mid claim, So renewed policy to keep continuity of claim but my policy tripled as was told i had a fault claim against me until proven a non fault, but was told once proven its a non fault claim my premium would revert back to original quote and be reimbursed the excess I paid. They lied. It was proven that the claim was a non fault claim but the policy did not revert to original price. They did reduce a bit but was still over a double!!! Customer service was terrible just blaming everyone else and spoke to a manager who was as useless as a wet paper bag. I would avoid the AA as an insurance company as much as possible. Reviewed on: 30th May 2022

Poor claims management

Non fault claim, was mismanaged. I had to wait 3 months for an assessment by the engineer, thereafter the car was passed on to an underwriter who had to reassess the claim as a new claim. Over all I waited 4 months for the claim to be settled. Communication from the AA is extremely poor , no one communicated with me through the process or explained the claim properly. Staff do not understand their job and a lot of cover up for mismanagement. The teams they have are disjointed and don’t communicate. Unfortunately I had to go to the financial ombudsman and will be taking this to solicitors . Reviewed on: 28th April 2022

STAY AWAY

I had AA car insurance and needed to change my car , the cost of my insurance rocketed in price to insure a car that had a smaller engine and the same value.. I would never trust the AA again and I would not recommend them to anyone.. Reviewed on: 4th January 2022

They took nearly £600 without my permission

They were fine until it came time to renew. They did not quote a good price so I decided to go elsewhere. I advised this between two calls I had with them. On my renewal date (right before Christmas) after I had already sorted and paid for alternative insurance I also got charged for renewal. I called up, obviously quite angry, only to be advised I will likely be charged an admin fee of £27 also for cancelling, and I could put in a complaint to have this amount possibly refunded, but that would take up to 8 weeks. They are theives, do not insure with them. Reviewed on: 4th December 2021

Worst customer service

After the accident they promised to give me special treatment. Accident wasn't my fault so I agreed. So instead they update me abt my claim. I have to chase them to find out what really happening. Worst decision to stay with Aa. 3 months went still no compensation, car they have it. I don't have a strength to keep on calling to find out what really happening. PLEASE stay out for this cow company Reviewed on: 2nd December 2021

Shocking customer service, Avoid this company

Had a car accident, I was not at fault, other driver admitted liability and all progressed through their broker (AX) ax were very helpful unlike the as customer service, I have now had my car repaired and trying to claim my excess back, aa do not want to fuffund the excess even though the accident was not my fault and ax say the claim has all been finalised as the other party has accepted liability, I still have not received my excess back and it seems people at the as have lost all the info about the accident, video footage etc etc, very apauling service, I do not recommend AA to anyone, A kid this scamming company like the plague, I’ve just been told I age to wait another 8 weeks for the outcome, terrible. Reviewed on: 27th November 2021

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