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AA: Car insurance reviews

Name: Car insurance
Rating: 2.68 (158 reviews)

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2.30

Based on 158 reviews, last reviewed 20th Aug 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

31%

10%

50%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Car not fixed. Won’t give like for like car to repair “Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wale... Read more Reviewed on: 20th August 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (158)

They took nearly £600 without my permission

They were fine until it came time to renew. They did not quote a good price so I decided to go elsewhere. I advised this between two calls I had with them. On my renewal date (right before Christmas) after I had already sorted and paid for alternative insurance I also got charged for renewal. I called up, obviously quite angry, only to be advised I will likely be charged an admin fee of £27 also for cancelling, and I could put in a complaint to have this amount possibly refunded, but that would take up to 8 weeks. They are theives, do not insure with them. Reviewed on: 4th December 2021

Worst customer service

After the accident they promised to give me special treatment. Accident wasn't my fault so I agreed. So instead they update me abt my claim. I have to chase them to find out what really happening. Worst decision to stay with Aa. 3 months went still no compensation, car they have it. I don't have a strength to keep on calling to find out what really happening. PLEASE stay out for this cow company Reviewed on: 2nd December 2021

Shocking customer service, Avoid this company

Had a car accident, I was not at fault, other driver admitted liability and all progressed through their broker (AX) ax were very helpful unlike the as customer service, I have now had my car repaired and trying to claim my excess back, aa do not want to fuffund the excess even though the accident was not my fault and ax say the claim has all been finalised as the other party has accepted liability, I still have not received my excess back and it seems people at the as have lost all the info about the accident, video footage etc etc, very apauling service, I do not recommend AA to anyone, A kid this scamming company like the plague, I’ve just been told I age to wait another 8 weeks for the outcome, terrible. Reviewed on: 27th November 2021

WORSE SERVICE PROVIDED

After having my car window smashed and steering wheel stolen i had no help during the first 24hrs to get my car to my chosen garage to make sure it was secure. After having to arrange the transport of the car myself the car has now been sitting at the garage for 2 weeks with absolutely no contact from the AA in regards to giving the go ahead to start the repair. I feel i have paid for a fully comp insurance service and received no help with any stage of the process. I am having to do all the chasing myself to get the AA to provide the service i have paid for. When asking to speak to a manager or anyone that can help i am constantly told no one is available and i will get a call back, a call that never comes. After chasing everyday now finding out they thought the car was in a different garage (one of their chosen garages) I am now out of pocket either out of pure incompetence or the AA simply do not care. As of now still waiting on a simple repair to take place, the garage also waiting ready with the parts needed for 2 weeks now. It is true what they say, you do not know how good your insurance company are until you actually need to claim. In this case I've never had a worse service provided. Reviewed on: 19th November 2021

The AA living off a respected past.

I recently purchased car insurance via the aa and fortunately due to a error which was no fault of either party I cancelled and was so glad I had. The aa customer service is non existent and basically lies and argues with you and when you go to the top the person you deal with is obviously the guy who trains them as he is as obsturd and as stubborn as the reps. I maybe 50+ but I will not be told what's right and what's wrong and then expect me to pay for it and to keep quiet. Such a shame the aa had a good old fashion reputation for reliability and trust, something I will never entrust to anyone . Reviewed on: 18th November 2021

Nightmare to get our car repaired

Still waiting nearly 3 weeks to get our car repaired. It's not even started yet. The AA are clueless. Reviewed on: 5th August 2021

Very good

Very helpful and the customer service people like understanding. Reviewed on: 30th July 2021

Hiking up premiums

Had to pay a extra premium for a non fault accident? (windscreen repair). Most insurers don't charge or take any no claims earned. Reviewed on: 12th April 2021

1st year ok

Very good car insurance 2nd year am staying with them Reviewed on: 17th February 2021

Unauthorised transactions

The AA will take money from your bank account with or without DD instruction, if you have to sever ties with them make sure you order a new card as they will still bill you regardless. totally illegal and underhand. Report to FOS if this happens to you. Reviewed on: 21st August 2020

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