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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (73 reviews)

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1.57

Based on 73 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

15%

74%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Terrible Service with Months of Delays and Excuses! My experience with Acorn Insurance has been incredibly frustrating and disappointing. I was involved in a car accident in October 2024, and since Nove... Read more Reviewed on: 13th March 2025

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

Acorn Insurance Car Insurance reviews (73)

Review of the Acorn Insurance, Car Insurance:

Ban This Company

5 months after the non fault claim, no settlement yet as they lied to me that I choose to not to claim under my comprehensive policy, ( I mean what a lie ) what would I do that for. I recorded all the calls so reported this to regulater authorities now. All they are interested are in making money through supplied Hire vehicle, the longer you have it, more money they will make from it on non fault claim. Several calls, emails but always misleading you purposely. ACORN PROPER CON ARTISTS WHICH SHOULD BE INVESTIGATED. I will not take this lightly so rasied the matter with relevant authorities, I am having my legal body involved in the matter now because they should be banned from Scaming people off. Reviewed on: 22nd November 2023

Bunch of thieves!

Bunch of thieves! Do not insure a newly passed young driver. They make you pay 2 months insurance £361.07 up front ( at the time I thought this was odd) now I know why! My son had a black box fitted and had been insured for just over 2 weeks. This morning I had an email saying they were cancelling his insurance due to 1 instance of speeding . No warning, just cancelled straight away. Why not tell us what is acceptable and what is not, there must be some leeway? They said there’s a £180 cancellation fee and an extra £47.22 to pay on top on the 2 months insurance he’d already paid for. £408.29 for 2 weeks insurance!! Daylight robbery! Their quote might be cheaper than others but they’ll take all of your cash and cancel your policy. Avoid at all costs! Reviewed on: 4th June 2024

Samuel m.b

Has a good experience with Acorn car insurance last year insured my Mazda and the insurance price was very good. Customer service was excellent and Explained how the black box works Will be using again Reviewed on: 31st May 2024

Have been paying penalty fee .

Have been paying penalty fee .Yet it has been their fault who never set up direct debit.Called to speak to the manager 2mnths ago. But never got. Call back till date.Have lost £ throughout penalties that were not my fault. Reviewed on: 1st May 2024

IF THERE WAS A 0 STAR ON THIS THEN I WOULD GIVE THIS...

IF THERE WAS A 0 STAR ON THIS THEN I WOULD GIVE THIS COMPANY 0 STARS. MY NEPHEW WHO SUFFER FROM SEVER ANIEXTY AND HAD PREVIOUS MENTAL HEALTH ISSUE WAS INVOLVED IN AN ACCIDENT WHICH HE REPORTED AND DIDNT WANT TO CLAIM. TO HIS SUPRISE HE RECIEVED A LETTER FROM ACORN INSURANCE WHO ARE PART OF HEAVEN INSURANCE ADVISING HIM THAT HIS INSURANCE POLICY WAS CANCELLED DUE TO A ENFORCED INSURER DECISION AND ALSO ASKED HIM TO PAY £2100.00 FOR THE REMAINDER AMOUNT OF INSURANCE. HE CALLED THEM TO FIND OUT BUT NO ONE WAS GIVING AN ANSWER AND KEPT TRANSFERRING HIM TO OTHER DEPARTMENTS! HE THEN HAS COME TO ME, REALLY UPSET AND ANXIOUS HAS HE HAD DAMAGED CAR AND ALSO THE FACT HIS A YOUNG DRIVER AND HEAVEN HAVE CANCELLED HIS POLICY. TO WHERE BEGUN TO WORRY ABOUT HIS WELFARE. I CALLED ACORN INSURANCE WHO I SPOKE TO AN ADVISOR CALLED JACOB WHICH HE TOLD ME THAT THE INSURANCE WAS CANCELLED BECUSE HE DID NOT HAVE THE RIGHT COVER AS HE HAD AN ACCIDENT AT WORK. WHICH I QUICKLY INTEJECTED AND ADVISED THAT THIS IS INCORRECT AS HE WORKS FROM HOME AND THE DAY HE HAD THE ACCIDENT HE HAD SOCIAL GATHERING WITH HIS WORK COLLEGUES AND WHEN HAS FINISHED FROM THE EVENT HE HAS UNFORTUNATELY HAD AN ACCIDENT WHICH HE ACCEPTS. I WAS TOLD BY JACOB THAT HE IS GOING INVESTIAGTE THIS AND ALSO HAD RAISED A COMPLAINT ON OUR BEHALF AND ALSO PROMISED A CALL BACK FROM THE MANAGEMENT TEAM. LOW AND BEHOLD ITS BEEN 3 DAYS AND I HAVE NOT HERD ANYTHING I KEEP CALLING THERE LINES AND THERE EXTREMLY BUSY AND DONT ANSWER THERE CALLS! THIS IS DISGUSTING AS MY NEPHEW IS VUNERBALE. I BELIEVE AS TP MADE A CLAIM HEAVEN CANCELLED HIS POLICY AND TRIED TO MANIPULATED A VUNERABLE CUSTOMER BY CANCELLING THE INSURANCE AND HAVE THE CHEEK TO ASK HIM TO PAY FOR FULL YEAR!!! AVOID AT ALL COSTS! ONE OF THE INSURANCE COMPANIES IVE DEALT WITH AND LOOKING AT THE REVIEWS FEEL LIKE THEY TO THIS TO EVERYONE! I NEED THE COMPLAINT DEPARTMENT TO GIVE A RESOLUTION LETTER SO I CAN TAKE THIS TO THE FOS!!! Reviewed on: 19th March 2024

I'm hold the call 1.35

I'm hold the call 1.35 minutes I'm cut call myself Reviewed on: 22nd February 2024

This company, in one word, is unprofessional and doe...

This company, in one word, is unprofessional and does not deal with understanding and diplomacy. They added £25 extra because I was late in payment because my bank was frozen. I gave a reasonable explanation, but they only want money. I do not recommend Reviewed on: 13th January 2024

DON'T use this company IMO as they will look for any...

DON'T use this company IMO as they will look for any excuse in the book not to cover you in the event of an emergency. We had an issue with our oil boiler and when we needed help they told us, "sorry we don't cover oil boilers" and gave us 101 excuses not to help. They will take your money but in our experience look for ANY reason not to assist. Reviewed on: 8th January 2024

scam

collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated Reviewed on: 31st October 2023

They never Get back to you and just keep sending and sending emails !!!!!!!!!!!!

Please avoid this insurance company like the plague !! there customer services is dreadful no one returns your calls I have been sitting on the waiting system for 25 mins so far !!! just to speak to someone dreadful services Reviewed on: 30th October 2023

Avoid at all costs

!!!! I have just found out that this company has been taken to the Supreme Court of appeals before!!!!! !!! They are also now on their 3rd trading name !!!!! Disgusting company to deal with. If I could give you a negative star rating I would. They lie constantly and don’t even bother investigating properly. If you complain they ignore you. They ignore all evidence, if your insurance uses them, change companies because they are awful! They also palm off as much of their work as possible kindertons and other third party companies. They are complaint scammers. They wrote my car off when it didn’t need to be. They then took the courtesy car off me. Several advisers told me it was completely non fault and even told me they’d sent someone to investigate it. Then they changed their mind and told me I was completely at fault and then they hung up on me when I asked to take it further. I’m taking you to court and the financial ombudsman. Reviewed on: 13th September 2023

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