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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.9 (69 reviews)

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1.64

Based on 69 reviews, last reviewed 14th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

16%

72%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Absolutely shocking customer service I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garag... Read more Reviewed on: 14th September 2024

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

Acorn Insurance Car Insurance reviews (69)

Review of the Acorn Insurance, Car Insurance:

scam

collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated Reviewed on: 31st October 2023

Avoid like covid

Left my sister for 4 weeks now without a vehicle after a 3rd part crashed into her car and leaving it in roadworthy. Try and call them and they do t speak they just hang up. When you do speak to someone you get passed to someone else who doesn't have a clue. After 4 weeks we have got more response from the 3rd party involved. These guys don't care. 4 weeks of pure stress!!!! Avoid them. They just want your money. Reviewed on: 21st May 2021

Very poor experience

My car was stolen, after 2 months wasn't given a Curtesy car as promised, been told different things by various people in the company. Done nothing to help me despite telling them i suffer mental health illness and have a disability, so i need my claim sorted urgently, as i us my car for social reasons. Cheap insurance but i ended up paying for it tremendously, with a whole heap of stress Reviewed on: 10th May 2021

The most disgusting scam company that has ever existed on the face of this planet.

Just awful. Nothing more. The worst company ever. My van was broken into, I have to pay £1050 although my excess was only £250. They took my van, promised to get a courtesy van in 2 days, nothing happened for days, I chased them, they referred me to a garage. called them, they confirmed that I can pick up the same type of van, went there half an hour later, the same lady who talked to on the phone gives me the keys of a car instead of a van. I told them I can't use that for my work, they declined to help further. Called Acorn, they referred me to another company that they are in business with, same thing. It's been two weeks now, the garage hasn't even started to repair my vehicle, I have no working van, haven't made a penny since this ordeal has started, and now I am about to lose my job because of this money grabbing criminal company. Avoid them like a plague. Reviewed on: 10th May 2021

Thanks you Gary at Acorn

Where do I even start. I just want to give a shout out to Gary at Acorn insurance for really helping me out with the whole insurance process. Due to working as a Covid tester and driving around a lot. Gary was able to make some changes to my policy which fit my career even better. Gary is an excellent salesmen and has excellent experience in what he does. From the beginning through to the end, it was a smooth experience. I want to give thanks to Gary for the luxurious experience and the Acorn insurance team for their exceptional work, especially during this pandemic and every happening with lockdown. Once again thanks Gary. Reviewed on: 11th February 2021

Do Not Use This Company

After cancelling my insurance on a van in November and paying extortionate cancellation fees (which are over twice the cost of anywhere else) acorn insurance continued to take a payment on Christmas Day , after challenging them about this they admitted to their mistake after being on the phone for hours and accusing me of making a mistake(the mistake they made was that when I payed cancellation fee they did not end the credit agreement) this is bad practice as well as being illegal, I have been chasing up a refund which they have agreed to pay however it has now gone past the promised payment date and acorn insurance appear to be doing very little about it. I have informed them this has left me short for the month however they don’t seem to care they only seem to care about getting you off the phone as quick as possible. Countless times they have promised to be in touch with a solution or call me back but not once has any of the promises came through. Top this off with a terrible automated phone system that you have to wait for over half an hour to speak to somebody only for them to be not useful at all absolutely shocking company I would not recommend to anybody ever Reviewed on: 18th January 2021

The best by far for me.

The cheapest insurance quote I've had in a long time, and the people I told, found it the same. Heres to another year. Thank you Acorn Insurance. Reviewed on: 8th December 2020

AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance and was told I had to deal with the drunk drivers insurance company directly witch was ESURE... I called esure they collected my car and have my car for almost 2 weeks esure then came back to me and said the can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... I then called acorn and was told they would not take my claim as a non fault claim even though I was not at fault at all... this is because I contacted esure directly never is there a manager available to speak to they are always busy... also during this time they tried to charge me an extra £1300 on my renewal price thankfully only Duncan in the renewal department helped me and got my original price for me... Customer service is so poor and a little suggestion train your staff to a higher standard and employ more managers as never is there one Available to help customers... I’m left with no option but to take this matter further to the auto motor ombudsman Reviewed on: 13th November 2020

So reassuring and helpful

I used acorn insurance out of desperation due to my last insurance company not being as reliable as I thought they would be. Acorn insurance are reliable, helpful and I’m really relieved I found such a rewarding company. Reviewed on: 18th September 2020

Despicable company

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried to telephone, but was confronted with a very rude customer service representative. Now I am paying more for my insurance than I should be and all my attempts to contact them are being ignored. Very unprofessional. Stay away! Reviewed on: 2nd September 2020

Horrible

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months ago. I tried everything in my power to rectify and pay this to no avail, tried to call multiple times, goes through to an automated system which then hangs up. Couldn't pay via the faulty link they provided as it was unable to find me. They've then informed my my policy has been cancelled and will need to make the full payment today or else it will escalate and I will have a default marker put against me. I've asked them to split the payments into 4 weekly installments as they've already taken this months payment from my account and with the current climate, can't afford to pay the whole thing now. Nope, "you have to either pay the whole thing or 2 payments within 7 days" Are you guys for real? Horrible. I've already got cheaper quotes lined up and will be cancelling my policy with Acorn once this whole thing is over. Reviewed on: 20th August 2020

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