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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Good prices and minimal admin fees, can do a lot of...

Good prices and minimal admin fees, can do a lot of activity online now without needing to get in touch, although customer service is decent when you do have to get in touch. Reviewed on: 24th August 2024

Admiral customer service is top notch and affordable...

Admiral customer service is top notch and affordable, I have recommended them to some of my friends and they said they would buy a policy as soon as their current policy with other companies expires Reviewed on: 24th August 2024

Friendly service, quick response and decent offer fo...

Friendly service, quick response and decent offer for insurance. Reviewed on: 24th August 2024

They were quick and responsive when I needed to make...

They were quick and responsive when I needed to make a claim, as well as understanding and good at advising me of all my options. Reviewed on: 24th August 2024

Expensive but had a crash and they were v good...

Expensive but had a crash and they were v good at claim Reviewed on: 24th August 2024

Good customer service & works hard to match quotes &...

Good customer service & works hard to match quotes & bring down their quote. Good advice & competitive with multi-policy with home & car. Pleasant staff and very helpful. Reviewed on: 24th August 2024

Easy to contact and sort issues quickly

Easy to contact and sort issues quickly Reviewed on: 24th August 2024

Excellent customer service

Excellent customer service when I rang them to talk about my renewal offer. They were able to quickly apply all discounts which resulted in lower premium. Although I do believe all discounts should have been applied without me ringing them in the first place. The service agent was also clearly uk based which made it easy to understand. Reviewed on: 24th August 2024

Competitive pricing, scores well on comparison sites

Competitive pricing, scores well on comparison sites Reviewed on: 24th August 2024

Easy to speak to a real person

For a first time driver they didn’t over charge, easy to use app and easy to actually speak to someone when advice/help is required. Reviewed on: 24th August 2024

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