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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Seamless, easy to deal with, great online portal

Seamless, easy to deal with, great online portal Reviewed on: 5th September 2024

Always polite and attentive.

Always polite and attentive. Know what you want and how to help. Reviewed on: 5th September 2024

Have multi cover for home and car works well.

Have multi cover for home and car works well. Reviewed on: 4th September 2024

Quotes are very high and even with no claims it does...

Quotes are very high and even with no claims it doesn’t reduce Reviewed on: 4th September 2024

very helpful people on the phone.

very helpful people on the phone. A bit long winded but good just the same Reviewed on: 4th September 2024

Best car Insurance

A1 in major products. Been with them for two years without a problem. Reviewed on: 4th September 2024

Think could be abit cheaper think charging abit much

Think could be abit cheaper I think they are charging to much Reviewed on: 4th September 2024

Easy account management with app

The pricing for car insurance was the best that we could find from a reputable name and the policy was easy to deal with through the app however it feels like all insurance companies are charging far too much Reviewed on: 4th September 2024

Very easy to contact and buy on the web.

Very easy to contact and buy on the web. I made a mistake when applying but this was quickly rectified using on line chat service. Reviewed on: 4th September 2024

Competitive pricing and discount if you find a cheap...

Competitive pricing and discount if you find a cheaper provider. Premiums on average have generally increased year upon year, but I believe this is likewise with other companies. Good customer support when dealing with insurance related claims or queries. Reviewed on: 4th September 2024

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