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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.32 (151 reviews)

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2.19

Based on 151 reviews, last reviewed 10th Dec 2024

94% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Admiral is scam !!! I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turn... Read more Reviewed on: 10th December 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

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Admiral Travel Insurance reviews (151)

Scam like renewal

On their website they have no option to cancel their travel insurance policy. And they tried to scam you with a renewal. They actually took payment and renewed me a whole week before the old policy was about to end. Reviewed on: 1st May 2023

AVOID! They don't pay out for claims!!

Avoid this company! I wish I could give them less than one star as they are a complete waste of money and a joke! If you are thinking of buying travel insurance do not use this company, as you will not receive a penny if you need to claim. I have a gold annual travel insurance with Admiral, and have never had to claim until our flights from Croatia to France were cancelled due to strikes less than a day before we were meant to fly. With no alternative flights offered by our airline and no compensation offered we had to rebook new flights. Since returning home; Admiral although stating on their own website that flights cancelled due to strikes and additional cost are covered under the policy, have refused to pay out any money. They have not been in contact at all during the process via phone or email and have just rejected and closed the claim stating they don't cover this and that they are unable to help. What is the point in travel insurance if cancelled flights are not covered? They are the most unhelpful company, and will try to avoid paying out at all costs, save yourself the hassle and choose a different insurance company. I will never use Admiral for any insurance ever again! Reviewed on: 24th April 2023

Garbage

Attempted to make a claim due to the death of my father whilst on holiday, I was only looking to recover the cost of emergency flights and not the four lost days of the holiday but have been met with perpetual 30 day review period ever since, the original claim was 5th September and have still had no resolution and zero empathy along the way. I have been a frequent traveller for 30 years and this is the first claim I have ever had to make, I now find myself questioning the point of taking insurance out at all, however one thing is for sure and that is I will avoid all Admiral products and recommend friends and family do the same. Reviewed on: 21st April 2023

Appalling Service

Had to cancel Holiday at last minute due to a serious accident. Put Claim in immediately. Waited 30 working days to contact Admiral to be told it was only 28days! Rang 3 days later and someone was going to ring me back in 3-5 days. No one did. Rang after 6 days and Morgan admitted they were out of time and he'd ring me back in an hour or two. He didn't. Rang later same day and they've left a message for Morgan to ring me back tomorrow. Tried to complain, but ended up back in Claims section and after getting nowhere the Admiral rep suggested I hang up and she'll call me straight back. She hasn't and I'm writing this Review while I'm waiting. Worse service I've ever encountered. DO NOT USE THIS COMPANY, pay more if needs be. Reviewed on: 20th April 2023

AVOID AVOID AVOID Admiral Travel Insurance

I took out the annual travel insurance and suffered a small accident whilst travelling n December. It was a very simple claim and despite having submitted all the relevant paperwork I am still waiting for payment (a relatively small amount in £'s) Admiral are virtually impossible to contact, every interaction via the website results in a email saying it will take them 30 working days to review. I have recieved an email agreeing to my claim but that was over a month ago and i still have not been paid. I rang then a week ago, having waited 30 minutes to get through I asked for someone to ring me back and am still waiting to hear! Just appalling, I dont know how to proceed and if i need to go the the financial ombudsman? I have used Admiral in the past for car insurance and never had any problems so very disapointed! Reviewed on: 12th April 2023

Absolutely Atrocious service.

Absolutely atrocious service. I've actually never experienced such terrible customer service in my life. They were so quick to take my payment for my travel insurance premium, however, in the unlikely event I've had to make a claim, they've been fobbing me off for the last couple of months when I've provided all relevant documents. I've called them up for updates so often as otherwise, they don't ever contact me to keep me in the loop. Initially they told me 30 business days to sort my claim. When that was approaching they changed it to 36 business days. That passed and still there was no update from them until I called them up again. After a couple of months, they said they'd finally reviewed my claim and sent me an email on how much my insurance claim was for. They said it would have to be approved by management and I should receive an email early the following week confirming the payment had been authorised and I'd have to wait 15 business days for the payment. The time came and I didn't receive that email so I gave them a call again. They now said the amount they put for my claim is wrong and they'll have to wait to review my case again. They don't know when this will take place. So they're basically saying I've now been waiting for a couple of months and yet, they still haven't dealt with my claim whatsoever. And I wouldn't have been none the wiser unless I called them again to be told this. Absolutely despicable service. They are hoping they'll fob me off long enough that I will give up and they don't have to make the insurance payment I'm entitled to. However, I'm not going to let them do this and will keep chasing for the payment until they realise I'm not going away and finally make the payment I'm due. I really can't wait until they make the payment so I never have to deal with them ever again. Horrible service. They just fob you off continuously hoping you'll give up so they don't make the payment you're due. Reviewed on: 30th March 2023

Please don't get admiral travel insurance

do not get this insurance. they wont settle claims, communication is absolutely appalling. any communications they say it'll take 30 days but they don't contact you. they ask for countess irrelevant information and keep asking for more. they arent reasonable at all. they are likely taking advantage of the delayed settlements to get the most out of the increased rates available in the market i.e using our premiums to get invest and gain returns from this investment. the FCA needs to investigate. this is the worst experience i've ever had with a travel insurer Reviewed on: 22nd March 2023

Shocking - Virtually impossible to cancel auto renew

I found a cheaper policy elsewhere, it is not possible to cancel the auto renewal online only by phone. I've been on hold for over an hour. When finally answered the advisor advised that he cannot cancel and he has to transfer me to another team. I'm now on hold AGAIN (over 90 mins). Surely it's against rules of trading when it is made so difficult to cancel. Beware of Admiral travel insurance!! Reviewed on: 13th March 2023

Impossible to cancel auto-renewal of policy

Had an email telling me that my policy would auto-renew, went online to cancel and it's incredibly difficult to find any information about cancelling. Eventually found somewhere that said I had to call but to expect wait times of up to an hour. Disgraceful Reviewed on: 7th March 2023

POOR CUSTOMER SERVICE

STARTED OUR CLAIM ON THE 14TH NOV.2022,STILL NOT SETTLED AND JUST WRITTEN ANOTHER LETTER SAYING IF NOT SETTLED WITHIN NEXT 21 DAYS WILL WRITE TO INSURANCE OMBUDSMAN,PLUS COPY IN THEIR CEO. WHEN OUR HOUSE WAS BURGLED HAD TO FLY HOME IMMEDIATELY,INCURRING CONSIDERABLE EXPENSE.HAD TO FILL IN CLAIM FORM AT LOCAL LIBRARY AS BOTH LAPTOPS HAD BEEN STOLEN AND NO ADDRESS TO SEND DOCS TO VIA POST.TRIED PHONING THEM BUT EITHER LEFT ON HOLD OR TOLD ALL TELEPHONE APPTS. HAD BEEN ALLOCATED SO PHONE BACK TOMORROW.FINALLY GOT AN ADDRESS TO WRITE TO ON THE 19TH DECEMBER 2022. IT IS VERY ANNOYING THAT WHEN YOU HAVE CONTACTED THEM THEY SAY WE WILL GET BACK TO YOU IN 30 DAYS BUT DON'T CONTACT US IN MEANTIME OTHERWISE THE REDPLY TIME MAY START FROM SCRATCH AGAIN,IE HAVE TO WAIT ANOTHER 30 DELAYS-SUPPOSE ONE WAY OF DELAYING SETTLEMENT.GAVE THEM POLICE CAD NO.,PLUS CRIME REF NO. WHICH THEY DON'T WANT TO ACCEPT BUT ADVISED BY POLICE THAT IS ALL THEY NEED.SINCE WHICH I HAVE GIVEN THEM THE NAME OF A D/S AT BROMLEY POLICE STN PLUS HIS E-MAIL AND PHONE NO. IF I HAD READ THIS COMPANIES REVIEWS WOULD NOT OF TAKEN OUT A POLICY WITH THEM,UNFORTUNATELY TAKEN IN BY THEIR FLASHY COMMERCIALS. Reviewed on: 4th March 2023

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