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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.31 (149 reviews)

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2.12

Based on 149 reviews, last reviewed 16th Oct 2024

1700% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

4

Very good service and a great price Very good service and a great price Reviewed on: 10th October 2024

Latest lowest rating:

1

Policy covers nothing in effect I thought that my buying insurance from a well known company that I would be covered. Wrong! My flight was cancelled and with no available flight fo... Read more Reviewed on: 16th October 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

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Admiral Travel Insurance reviews (149)

Dreadful ..........

Took out travel cover for a year, had to make a claim for a holiday that I couldn't go on......5 months later I'm still waiting for a settlement. They asked for a detailed G.P. report and 2 minor things came back on the report, both from 2006. I told them that I didn't even remember back to 2006 and that it had nothing to do with what I was claiming for. They are the worst company I've ever dealt with in my life, your policy isn't worth the paper it's written on. Be aware there are no 5 star reviews for people trying to claim! Reviewed on: 7th August 2023

Dont get travel insurance

Little did I know taking Admiral multi-trip annual travel insurance via MoneySupermarket means I cant now make a change and have to cancel the whole policy!! Might be in the very small print somewhere which I didnt see. Thought Admiral were a good bet as a well known company!! Spoke to an Admiral representative which was a difficult conversation as it was so noisy in the background at their end. Now having to find a new policy very close to my holiday. Reviewed on: 4th August 2023

9 months harassment for Police Report

* Informed Admiral of Accidental Loss whilst on holiday. * They accepted this, however have harassed me for 9 months to provide Police report and Crime no. * Thier claims portal is not fit for purpose. I cannot access uploaded documents. * They place you in 6 week holding pattern to review info you provide. * A few days before 6 week duration expires, they request more info. Guess what, you are back into another 6 week loop. * And so it goes on and on, took Admiral 14 weeks just to realise they needed more information * The Claims section do not reply to letters or Emails. * 9 months harassment for Police Reports, I mean, do I need Inspector Montalbano to investigate "accidental loss" of personal possessions!! Reviewed on: 30th July 2023

Good insurance at a good price

I found Admiral travel insurance to be reasonably priced for good travel cover. I have not had to claim thankfully though. Reviewed on: 27th July 2023

Never again

Admiral Insurance Medical Repirt ftkm GP fir çksim is a trawl through medical records wholly unrelated to the condition giving rise to the claim. They say they want to see what my health was like when the policy was taken out - 9months ago! Why go back 2 years? Dishonest and deceitful. Ask fir this information to be sent unencrypted Reviewed on: 15th June 2023

Useless

Terrible customer service, waited 7 months for a small claim of a few hundred pounds, absolutely shocking service, avoid! Reviewed on: 11th June 2023

Absolutely useless

Very disappointed by Admiral travel insurance. I’ve had good experiences with their home and car insurance but the travel insurance was absolutely useless when I had a problem while abroad. Reviewed on: 5th June 2023

They are a nightmare to get in touch with

They are impossible to get in touch with for travel insurance claims over 2 hrs waiting to speak to someone only to be told you are threw to car insurance then another wait impossible company to deal with wish I never used adrenal they just stress you out Reviewed on: 24th May 2023

Scam like renewal

On their website they have no option to cancel their travel insurance policy. And they tried to scam you with a renewal. They actually took payment and renewed me a whole week before the old policy was about to end. Reviewed on: 1st May 2023

AVOID! They don't pay out for claims!!

Avoid this company! I wish I could give them less than one star as they are a complete waste of money and a joke! If you are thinking of buying travel insurance do not use this company, as you will not receive a penny if you need to claim. I have a gold annual travel insurance with Admiral, and have never had to claim until our flights from Croatia to France were cancelled due to strikes less than a day before we were meant to fly. With no alternative flights offered by our airline and no compensation offered we had to rebook new flights. Since returning home; Admiral although stating on their own website that flights cancelled due to strikes and additional cost are covered under the policy, have refused to pay out any money. They have not been in contact at all during the process via phone or email and have just rejected and closed the claim stating they don't cover this and that they are unable to help. What is the point in travel insurance if cancelled flights are not covered? They are the most unhelpful company, and will try to avoid paying out at all costs, save yourself the hassle and choose a different insurance company. I will never use Admiral for any insurance ever again! Reviewed on: 24th April 2023

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