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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.32 (151 reviews)

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2.19

Based on 151 reviews, last reviewed 10th Dec 2024

94% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Admiral is scam !!! I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turn... Read more Reviewed on: 10th December 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

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Admiral Travel Insurance reviews (151)

Waste of money!

My luggage was lost and never found. I’ve claimed from Admiral who have asked for more and more information( having already said they won’t pay out for jewellery or cash). Now after chasing them again, they want photos, receipts or copies of bank statements to prove what was in my case! That’s ridiculous, I wasn’t aware I should take photos of me wearing every item before travelling or that I could only claim for items bought recently( let’s be honest, our holiday clothes are acquired over several years, not newly purchased every year). So not only was my holiday ruined, but my insurance company is making unreasonable demands to prove my claim, so unfair and upsetting. Reviewed on: 14th August 2023

The death of one parent and hospitalisation of the other still not enough!

In Dec 2022 I booked a holiday for Feb 23. At the time my mum was having treatment for breast cancer and responding well. Sadly she deteriorated very quickly and passed away mid Jan. A week later my dad was admitted to hospital with what we thought was a heart attack, but turned out to be broken heart syndrome. There was no way I could leave him, so I cancelled the holiday and claimed on my insurance. My claim was initially declined because mum had a pre-existing condition, even though plenty of people fight and beat breast cancer, and when I booked the holiday it hadn't spread, so the secondary cancer was not pre-existing. However, I appealed the decision on the basis my dad had been hospitalised. Today I was told that because my dad was diagnosed with angina in 2005, his hospitalisation was also due to a pre-existing condition and the claim is still denied. In the 18 years since dad was diagnosed, he's never had a single issue with angina. So be warned people, if any of your loved ones have a condition that they have lived with for nearly 20 years, don't book a holiday - just in case it gets worse! Admiral's attitude of "that's just how our policy is worded" is just an excuse to wriggle out of paying what is a genuine claim. I wanted to go on that holiday, I didn't want my mum to suddenly deteriorate and pass away, I didn't want my dad to be admitted to hospital with a broken heart. Their absolute refusal to acknowledge that these were extenuating circumstances has made the most stressful time of my life so much worse. All I can do now is put in a complaint, but on the basis they take 30 working days to respond to any correspondence, it'll be 2024 before this matter is resolved. DO NOT USE THIS COMPANY! Reviewed on: 7th August 2023

Dreadful ..........

Took out travel cover for a year, had to make a claim for a holiday that I couldn't go on......5 months later I'm still waiting for a settlement. They asked for a detailed G.P. report and 2 minor things came back on the report, both from 2006. I told them that I didn't even remember back to 2006 and that it had nothing to do with what I was claiming for. They are the worst company I've ever dealt with in my life, your policy isn't worth the paper it's written on. Be aware there are no 5 star reviews for people trying to claim! Reviewed on: 7th August 2023

Dont get travel insurance

Little did I know taking Admiral multi-trip annual travel insurance via MoneySupermarket means I cant now make a change and have to cancel the whole policy!! Might be in the very small print somewhere which I didnt see. Thought Admiral were a good bet as a well known company!! Spoke to an Admiral representative which was a difficult conversation as it was so noisy in the background at their end. Now having to find a new policy very close to my holiday. Reviewed on: 4th August 2023

9 months harassment for Police Report

* Informed Admiral of Accidental Loss whilst on holiday. * They accepted this, however have harassed me for 9 months to provide Police report and Crime no. * Thier claims portal is not fit for purpose. I cannot access uploaded documents. * They place you in 6 week holding pattern to review info you provide. * A few days before 6 week duration expires, they request more info. Guess what, you are back into another 6 week loop. * And so it goes on and on, took Admiral 14 weeks just to realise they needed more information * The Claims section do not reply to letters or Emails. * 9 months harassment for Police Reports, I mean, do I need Inspector Montalbano to investigate "accidental loss" of personal possessions!! Reviewed on: 30th July 2023

Good insurance at a good price

I found Admiral travel insurance to be reasonably priced for good travel cover. I have not had to claim thankfully though. Reviewed on: 27th July 2023

Never again

Admiral Insurance Medical Repirt ftkm GP fir çksim is a trawl through medical records wholly unrelated to the condition giving rise to the claim. They say they want to see what my health was like when the policy was taken out - 9months ago! Why go back 2 years? Dishonest and deceitful. Ask fir this information to be sent unencrypted Reviewed on: 15th June 2023

Useless

Terrible customer service, waited 7 months for a small claim of a few hundred pounds, absolutely shocking service, avoid! Reviewed on: 11th June 2023

Absolutely useless

Very disappointed by Admiral travel insurance. I’ve had good experiences with their home and car insurance but the travel insurance was absolutely useless when I had a problem while abroad. Reviewed on: 5th June 2023

They are a nightmare to get in touch with

They are impossible to get in touch with for travel insurance claims over 2 hrs waiting to speak to someone only to be told you are threw to car insurance then another wait impossible company to deal with wish I never used adrenal they just stress you out Reviewed on: 24th May 2023

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