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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (214 reviews)

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1.63

Based on 214 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Stay clear of dealing with this company Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Read all reviews See your review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (214)

Review of the Aegon, Pension:

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Great Pension Advice

Easy to use and very helpful advice Reviewed on: 18th September 2020

Good pension provider but need to work on the background

The pension negotiated with our company has very low costs and performance is reasonable. Communication is generally good and changing contributions and moving pensions has worked easily for me. The retire ready site is what I use most, however it would be much more useful if you could add existing pensions to the app, to give a better overview. Reviewed on: 18th September 2020

On Line Checker

Website works well, no complaints as such. Would prefer more stats e.g. I just see my portfolio value compared to its value 6 months ago (rolling).....I'd like more flexibility and range on the stats, e.g. current value versus this time last year, last 6 months, last 3 years etc etc Reviewed on: 18th September 2020

Excellent company and products

They provide our pension at work and are very helpful on any questions I have Reviewed on: 16th September 2020

great staff

very friendly and helpful staff who know their products Reviewed on: 11th September 2020

review of leaving a review

OK so trustpilot said i couldnt log in with google and here on smartmoney it was really hard to select product as the menu disappeared with every move of the mouse so leaving a review is a thumbs down from me Reviewed on: 11th September 2020

Highly invested in customer interaction

I am always receiving emails on getting involved with the Aegon community and giving feedback on all aspects of what Aegon have to offer. It makes me feel valued and engaged in the company dealing with my pension. Reviewed on: 8th September 2020

Good reliable service

I have a SIPP, General Investment Account and an an ISA with Aegon as a platform all in the same portfolio of funds recommended by my local large company IFA in the East Midlands. It all went down at the peak of the corona virus and is now slowly recovering, pretty much like my other investments. Aegon are mainly administrators for me and my IFA who do it well. Their web page is very good and different sorts can be made on the database to analyse performance, fees and dividends in an easy to understand manner. Reviewed on: 8th September 2020

Helpful advice tailored individually

Have been invested through Aegon for around 3 years and have been very impressed with their service. Each interaction has been very good with clear information being given. Timelines met on all occasions And any follow-up actioned promptly. Reviewed on: 8th September 2020

Doing OK in difficult times

We all know that the financial world is suffering during the Covid-19 pandemic. After a huge reduction in my pension fund in March 2020, over the last six months things have gradually recovered, not fully, but getting there. It'll be the same for all pension funds and companies. How Aegon compare to the others, I don't know. We just have to be patient, things will recover. Reviewed on: 8th September 2020

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