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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (213 reviews)

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1.62

Based on 213 reviews, last reviewed 4th Dec 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Been with Aegon over 15 years. Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon los... Read more Reviewed on: 4th December 2024

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (213)

Review of the Aegon, Pension:

Awful company!

Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid! Reviewed on: 22nd September 2024

It takes ages to call money down I must say their st...

It takes ages to call money down I must say their staff are ok but the company needs lots of improvement Reviewed on: 7th June 2024

They charged me high costs when my mortgage was inac...

They charged me high costs when my mortgage was inactive Reviewed on: 29th May 2024

not customer friendly, it is purely about the intere...

not customer friendly, it is purely about the interest rate, if the customer wants to pay something off, they will ask a lot of questions, how do you get the money... discrimination, if changes are to the customer's advantage, never inform the customer, if the customer calls Aegon to ask a question, Aegon asks money to answer your question is, in short, disgusting...etc Reviewed on: 28th May 2024

Do not use Aegon for your pension funds, advised the...

Do not use Aegon for your pension funds, advised they had paid my 25% tax free into my bank, kept checking bank account and not there, checked with bank and they advised no pending transactions from Aegon, now have to wait more business days for it to be investigated, so unprofessional this organisation Reviewed on: 13th May 2024

Fund Went from 34000 to 19000 and has only recovered...

Fund Went from 34000 to 19000 and has only recovered to 21000 ( have paid in nearly 29000) supposedly in the low risk fund.. Still charging me of course for their expert advice. Had I just banked it would have 40000 instead of 21000. Reviewed on: 29th February 2024

Aegon has to be,one of the worst preforming pension...

Aegon has to be,one of the worst preforming pension companies. If you want to loose money invest it in Aegon pension. My workplace pension is,with them and is loosing money each day. I have asked AEGON for help but they aren't interested. I have been with them for 1 year and hVe losted 8% I'm now waiting 2 weeks for forms to opt out Reviewed on: 28th February 2024

Worst pension experience ever!

Worst pension experience ever! First off they sent me someone else’s pension summary. Retired in November and filled out the forms online because I was told it would be faster ( at least four weeks in total) Had to send off many emails stating I wished to opt out of my pension and collect. I had to do a lot of work myself with my employer payroll to make sure emails were sent so doing Aegons work for them! Lots of conflicting information given I’m sure to pacify me when I phoned the support team, told I would be receiving a letter confirming my payout a week before receiving my lump sum - never happened, phoned yesterday as I was told it would be going into my account- didn’t happen rang again, told it would be there by 6 pm - never happened. I have still no idea on how much I will receive as apparently you get the letter after it’s gone in ??? Why? So 3 months on from retiring I am still waiting! Unfortunately I have only just read the reviews for this company, I wonder how much longer I will have to wait, so yes they like to receive your money but a different matter on giving it back. Reviewed on: 9th February 2024

Not a happy bunny

I had a retire ready pension with Aegon ( transferred over from a vg company but I had no say in this decision because it was a work pension) and I must say that they just took money from my pot to invest elsewhere but the investments never worked, once 14,000 went missing so I had to phone them up and the next day it was returned. The staff were cocky and rude and I certainly wouldn’t recommend them Reviewed on: 23rd January 2024

No customer service at all, they dont want to give y...

No customer service at all, they dont want to give you your money (25% pot) even if they do they say to HMRC that is taxable and you have to run back to HMRC to get your refund, if you are lucky. Is the only company I see with 64% bad reviews. Manage to get half my money out from them with pension transfer to another company, they could not stop it. Now try get the other half. I will do the same. I only kept them with them because the investment is doing good. My old company pension allowed me to invest to parts of their plan. Their charges are high, if your plan is not doing good, then you loose your money on their charges. General this company should be closed by the government because they are not providing any service or support to people who have money with them. How they are able to trade for long. DO NOT USE.... Reviewed on: 16th January 2024

Poor and embarrassing performance management

Being theirs customer many years , first contributed through employer then changed my employer but continue contribution as personal pension until my funds is matured and about right the time for me to settle. Requested a settlement quote. Aegon sending me 4 different quotes withing 3 days in 1 requested , in each quotes has lost its values. Reviewed on: 14th January 2024

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