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Aegon: Pension reviews

Name: Pension
Rating: 2.02 (215 reviews)

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1.64

Based on 215 reviews, last reviewed 28th Jan 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Terrible online portal, takes about 3-4 minutes to l... Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension sc... Read more Reviewed on: 28th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (215)

Review of the Aegon, Pension:

After Aquiring Scottish Amicable these people have t...

After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Reviewed on: 12th September 2024

Doing OK in difficult times

We all know that the financial world is suffering during the Covid-19 pandemic. After a huge reduction in my pension fund in March 2020, over the last six months things have gradually recovered, not fully, but getting there. It'll be the same for all pension funds and companies. How Aegon compare to the others, I don't know. We just have to be patient, things will recover. Reviewed on: 8th September 2020

Very poor service

Unfortunately I have an old company pension plan with them. The info they offer is a bit limited to begin with, but the real issue is when you try to move your old plan to a new one. Then they throw at you every possible hurdle and unreasonable request. Any advisor will tell you that is a red flag and I wouldn't recommend any company or individual to use them, in fact, I would avoid them like the plague. Reviewed on: 29th July 2020

Helpful today

My employer has had our company group pension in a fund managed through Aegon for many years. I was rather startled by the negative reviews here, however I have just called them and found them helpful and friendly. I needed a little help to get back online to see my plan and 'Duncan' was able to sort this out with me very quickly. Reviewed on: 23rd July 2020

Have tried to close account and get shares back for three months and received no correspondence from them, seriously thinking of taking legal action..

Previous explanation ,very bad company at releasing your money...I am recently widowed,and they are dragging this out, covid 19 is getting the excuse everyone is using ,but staff are furloughed and working from home..no excuses please! Get firm sorted or legal team and further expenses will incur....Mrs Margaret J Flynn..... Reviewed on: 16th July 2020

Aegon just don't get back to you and when they do ... 3 days later...

Aegon just don't get back to you and when they do ... 3 days later they do no respond fully to all clearly raised points of concern. During covid they are not operating a service and should say so to investors and stakeholders. Outwith covid status they were no better they didn't even tell me there was an early end to tax year despite clear complaints realised that outlined the importance off my tax year cash in. A really worry so many wrong and conflicting messages cal centre claims, complaints and yes... management too. Disappointed mitt to access cash when I wanted I was messed around like no other experience i can recall in my 50 decades of life. Don't invest! Reviewed on: 9th April 2020

Should not be allowed to trade in the UK!

Trying to communicate or get your money back from this company is impossible! They area bunch of incompetent amateurs! Reviewed on: 28th February 2020

Would give them 0 stars if I could

AXA UK moved our pensions to Argon. Now retired I've been looking at all my pots for the future. With this one, I wanted to release some capital. I started this process on 3rd Jan 20. Still today I'm waiting for paper work after 7 days! Told I should receive it in 3 to 5 days. Every time I call given misinformation, conflicting reasons for delays etc. One operator blamed AXA for the long process! I'm going to move the pot from them, purely because I have no trust what's so ever. Appaling. Reviewed on: 23rd February 2020

AEGON RUN BY CLOWNS

HIS IS THE CRAPPIEST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. i HAD MY PENSION WITH COFUNDS (NOW AEGON) AND I CANNOT GET ANY MONEY OUT OR TRANSFERRED OUT. I REQUESTED A TRANSFER IN SEPTEMBER AND IT'S NOW JANUARY AND STILL NO MONEY. THIS COMPANY IS RUN BY CLOWNS!!! Reviewed on: 17th January 2020

Useless customer services

Conflicting information each time you contact them. I was assured 3 weeks ago that once I received the information pack and the pension statement of just over £200 I could phone them and they would do a credit reference check and send me the money. Did that today, not the case, they would send me yet another form. I would then have to take my passport to the post office get a copy endorsed and send it back to them. Would it have been so difficult to have sent all the necessary paperwork together. Reviewed on: 10th January 2020

PATRONISING ROBOTS

AEGON : They make it difficult for you to withdraw your pension pot by complicating the process and talking down at you. They ask you questions and if you don't answer properly they start all over again. Must be the most patronising and asinine method with robots employed, I have ever experienced in my long life. Definitely keep away and invest your money where you will be treated like an adult customer. After all, they should be bending over backwards to please their customers, NOT IRRITATE THEM IN THE MOST CONDESCENDING WAY IMAGINABLE !!! Reviewed on: 4th December 2019

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