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Alphera Financial Services: Alphera Hire Purchase reviews

1.64
Based on 54 reviews, last reviewed 19th Feb 2024
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Latest highest rating:

5

Great service I have always received great service from Alphera, just signed a second deal with them. It’s nice to deal with a large financial organisation that und... Read more Reviewed on: 8th November 2021
Sat Singh's avatar
Sat Singh

Latest lowest rating:

1

Awful company had no choice when came to useing these guys when got my new car as my dealer only used them. But been very interesting and difficult experience for m... Read more Reviewed on: 19th February 2024
Ariane 's avatar
Ariane

About this product

Alphera Financial Services car finance reviews can help drivers like you to find out more about Alphera Financial Services before you take a loan to buy that next car. Alphera Financial Services car finance reviews on Smart Money People are written by drivers like you to help other drivers find the best car finance company for them. Smart Money People is the UK's leading financial services review site, so join us today by writing your honest review. Together, we can make...

Alphera Financial Services Alphera Hire Purchase reviews (54)

Review of the Alphera Financial Services, Alphera Hire Purchase:

Dreadful

1
Similar to another reviewer, applied for PCP through them on what would have been my 3rd agreement and despite 8 years of never missing a payment and proving funds and income well in excess of what was required they decided to decline funding. Horrible to deal with, arrogant, flippant and disrespectful responses - never again. Avoid at all costs and seek funding elsewhere. Dreadful company to deal with. Reviewed on: 10th April 2022

Great service

5
I have always received great service from Alphera, just signed a second deal with them. It’s nice to deal with a large financial organisation that understands the importance of meeting a customers needs and expectations Reviewed on: 8th November 2021

AVOID!

1
I cannot stress enough how crooked Alphera are, they should be avoided at all costs. Given they are a part of BMW FS, I figured I would be in safe hands. I was so very wrong. Bought a shed of a car from Arnold Clark on PCP financed by Alphera back in June 2021, which resulted in vehicle rejection. I followed all of the legal requirements for me, as the consumer, which included allowing an independent inspection at the manufacturer (at Alphera’s request). They accepted the inspec... Reviewed on: 30th September 2021

Excellent, fast and efficient service

5
After my previous HP Loan provider let me down at the last minute, despite running around for two weeks to get approvals in place, Alphera responded quickly, and efficiently, confirming the loan, helping me buy by car same day, and even lowering my rate against the other company. Would definitely recommend! Reviewed on: 7th April 2021

never ever use there service there crooked very

1
Do with out I will walk before I use them again Reviewed on: 28th January 2021

Avoid this company at all costs

1
I would not advise using this company. They have falsely reported information to credit reference agencies, which has subsequently ruined my credit score. I have never received so much as an apology from them. The customer service there is shocking. I will never use them again. Reviewed on: 23rd October 2020

DO NOT USE ALPHERA

1
It has been 2 months since my car broke down and I'm still chasing people to get my money back. The dealership has accepted the rejection of my car and refunded the money to Alphera. I spoke to someone from customer escalations team yesterday (12/10/2020) at 09.28AM who promised me that the money you owe me will be in my bank account by 5.00pm today (13/10/2020). It is 5.45PM now and I still haven't received my money. Previous to that I spoke with Jack Hope from customer escal... Reviewed on: 13th October 2020

No logic

1
Wanted to refinance my car after 4years because my finance agreement comes to an end next month and I couldn’t do it because mileages on the car was too high. Where is the logic? If I want to keep the car so what difference mileages makes for the company? Is it better to now look for another buyer? No sense at all. Reviewed on: 21st August 2020

Help?

1
Have a car through Alphera finance . Wish I had read the reviews. Cannot use the car due to the oil light coming on. It's had several litres of oil, new oil filer, and other things. Alphera won't cancel the contract, and the car Can t be used. So rude. Reviewed on: 12th July 2020

Wow they are certainly not on the customers side

1
Dream car ordered with PCP agreement, brand new, straight out of the factory the door shuts and bonnet are out of alignment, the car rear quarters and boot have had paint rectification with overspray, rough masking edges. The dealer (Jardine Motors / Lancaster of Cambridge) took the car back to rectify paint issues but made matters worse by buffing through paint in three places and staining an alloy meaning it needs more respraying which was the last straw on a brand new car. An... Reviewed on: 25th June 2020

Nightmare

1
Total nightmare company wish I'd never set up an agreement with them would definatley never recommend Reviewed on: 18th June 2020

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