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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 4.05 (86 reviews)

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3.39

Based on 86 reviews, last reviewed 1st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

62%

15%

16%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024

Latest lowest rating:

1

Poor Service, NOT WORTH THE £650e. Poor Service, NOT WORTH THE £650e.. Very poor service... Been with them for 8 years paying £650 per year subscription. This Christmas they stitched us... Read more Reviewed on: 1st January 2025

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (86)

Review of the American Express, American Express Credit Card:

Poor Customer Service and Mismanagement

*Subject: Poor Customer Service and Mismanagement – Consider Switching to Visa or Mastercard** I am extremely disappointed with the service I’ve received from American Express. Despite requesting multiple times to change my debit date from the end of the month to mid-month, nothing was ever done. Each request was ignored or mishandled. On top of that, I was advised to transfer funds to lower my balance, which I did, only to find that Amex still charged me the full amount without considering my credit. The credit was rolled over to the next month, which was not helpful. I asked for the credit to be refunded to my bank account and was assured it would be. After waiting over 25 days, nothing happened. When I followed up, I was told the system had canceled the request, despite receiving multiple confirmations that the money would arrive by a specific date. Adding to the frustration, I was informed I could withdraw money from an ATM. I even calculated my withdrawal limit with one of the agents. But when I went to the ATM, I received a message saying, “Please contact your bank.” Upon contacting Amex again, I was told I’m not allowed to withdraw until one year has passed, something that was never mentioned before. The level of miscommunication, poor customer service, and repeated failures to follow through are unacceptable. I expected far better from a company like Amex. If you are considering a credit card, I strongly suggest running away from Amex and transitioning to Visa or Mastercard. Their services and customer care are far more reliable, and you won’t have to endure the endless frustrations I’ve encountered with Amex. Reviewed on: 6th September 2024

Simple to sign up and use great for an oldie with easy password retrieval

I have held my American Express card for some years now. Originally I signed up for cash back, but I have stuck with AE because the customer service is really good and the card is easy to use. Also if it's been a while since I have used it, pin number retrieval is quick and simple. Reviewed on: 9th June 2019

Good card

Nice card, reward scheme good. not widely acceptable though Reviewed on: 5th June 2019

AMEX

Quick to get a decision, excellent customer care once you have the perks. Reviewed on: 5th June 2019

Great Reward Credit Card

We changed our current credit card to the American Express card with cash back rewards. It gives a great introductory offer and then continues with cash back throughout which you can access at the end of the year! It will be great to have a sum of money for a treat! Reviewed on: 2nd June 2019

Trusted Card Provider

Great customer service via UK call centre, the phone app is functionally rich and easy to navigate, decent cash back and retailer specific offers Reviewed on: 18th May 2019

TOP QUALITY CREDIT CARD

ALWAYS GREAT SERVICE AND VERY GOOD CASH BACK INCENTIVE MAKE IT A NO BRAINER TO GET ONE! Reviewed on: 15th April 2019

ms

the process of applying for the credit card was simple and relatively easy it arrived promptly within a couple of days Reviewed on: 15th April 2019

Amazing rewards & offers

Amex is straight fire. Only called once their service line once and they were outstanding. The app is super intuitive, it's very easy to browse offers and save them to your card for later use. Reviewed on: 21st December 2018

great rewards

Useful rewards, loyalty points and more. Reviewed on: 17th December 2018

Very amazing bank account and unlimited withdrawals even more amazing as this is not like any other bank.

Very amazing bank account and unlimited withdrawals even more amazing as this is not like any other bank. very nice experience seemless and smooth payments. Reviewed on: 21st November 2018

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