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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 4.08 (85 reviews)

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3.46

Based on 85 reviews, last reviewed 2nd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

63%

15%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024

Latest lowest rating:

1

If I could rate below zero I would. If I could rate below zero I would. Applied to add second car holder, so they asked me to call Fraud protection department. Phoned 1st time 25mins wai... Read more Reviewed on: 2nd December 2024

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (85)

Review of the American Express, American Express Credit Card:

Customer service level of zero

I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds when they were due and subsequently sent me a letter advising they were charging me interest and a surcharge and threatened further action. I telephoned and they apologised for their error but advised they were not able to remove the interest from my account. I cancelled the card which required over thirty minutes on the telephone with an unhelpful person the other end. I also paid the balance. They then refunded the card fee. A month or so later they advised I owed them £16.44 but no reason given as to why. Despite two letter from me they continue threatening action. I shall write to Hannah Lewis who is their CEO I the UK. My advice is do not get an American Express Card, especially as nobody wants to take anyway. Reviewed on: 17th September 2024

Even all around

When i look for a credit card i usually aim at the drawbacks instead of the benefits, so since this card (the blue) has long 0% APR period in case you need some time to pay off a large purchase or transfer a balance. Which is totally great. other than that there is the cashback, an actual benefit, its 6% rate and a $6000 limit makes it really attractive to anyone, really. I must point out that my grocery bill is high and I do drive a few hundred miles every week, keep that in mind if you are considering this card. Reviewed on: 3rd May 2017

Public Complaint

i paid my monthly bill on time £200+ two days later an email from amex said my payment was overdue and if not recieved i would be charged so i paid again (mistake) now three phone calls and four weeks later i am still waiting for my refund amex claim it was paid back to the wrong account number !!! surely all they had to do was check the payment details and send it back to the same account i have recieved three empty promises of an imminent payment . Reviewed on: 13th April 2017

best cashback credit card

great customer service, best cashback rates available. mobile app is very good Reviewed on: 4th April 2017

Very helpful customer service

If you're going to get a credit card, I would definitely recommend American Express. They're prompt and efficient at reviewing your application and getting your card out to you, and the customer service throughout the entire process is really very good. Every person that I dealt with from the company were helpful, well-informed and friendly, and really did their best to meet my needs and to answer any queries I had. Highly recommended! Reviewed on: 4th April 2017

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