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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.65

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (512)

Review of the Aviva, Car Insurance:

Car Insurance...competitive prices

Easy to renew and competitively priced. Reviewed on: 23rd September 2018

Terrible insurance company

I thought being a big company, they would be trusted, but my wife's car, a Bentley is written off, they won't help and I can hardly get through to them, they have literally just ignored the claim, Completely disgusted with there service Reviewed on: 20th November 2020

Not bad

Easy to order and not so bad when claiming Reviewed on: 19th September 2020

Easy to set up

It was really easy to set up a policy with Aviva. The quote was incredibly quick and easy and it was good value too. I’m really pleased with them. Reviewed on: 19th September 2020

A competitive Quote

I have been with Aviva for Car Insurrance for 3 years now and i have always been offered an excellent quote everytime when it comes to renewals Reviewed on: 16th September 2020

Good customer service

Good customer service but there are some cheaper alternatives. Good discounts offered with multiple insurance policies Reviewed on: 10th September 2020

Fast and professional

After an accident that wasn't my fault, Aviva took care of everything and using my witness won my claim in a professional and speedy manner. Reviewed on: 8th September 2020

Paying £200 more just for a change of address - and it's a safer area!

Last year, I was paying £1,344.24 a year over monthly instalments for my Aviva car insurance. The only thing that has changed since August 2019 is my address. However, the renewal quote they offered me is now £1,568.74 - over £200 more expensive! How can my insurance increase by £200 due to a change in address? I could understand if I now lived in a rough area. However, Esher is much safer than High Wycombe, and I can also now put my car in a garage; so if anything, it is even SAFER than it previously was. My car insurance should be decreasing; since I have another year of no claims. I will now be looking to buy car insurance elsewhere. What Aviva have offered me is extremely unfair. Reviewed on: 17th August 2020

Great Service

Great customer service at purchase and claims . Very prompt responses Reviewed on: 7th August 2020

Tops for Customer Service

Excellent customer service received from Aviva. Could not be more helpful, kind or understanding. Reviewed on: 24th July 2020

Very competitively priced

Really friendly customer service. Very helpful on the phone. Competitive priced policy Reviewed on: 10th July 2020

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