Write a review

Go to business site

Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.81 (550 reviews)

View other Aviva products

3.72

Based on 550 reviews, last reviewed 1st Dec 2025

94% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Great value. Great value. Much cheaper than other insurance. Reviewed on: 7th October 2025

Latest lowest rating:

1

auto renewed me into a policy I didn't want auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charg... Read more Reviewed on: 1st December 2025

Read all reviews Write a review

About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Review Aviva: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Aviva Car insurance reviews (550)

Aviva Zero car insurance

Aviva customer service is a complete horrible.. Reviewed on: 28th October 2022

Short insurence Aviva

The most miserable Aviva insurance avoid it completely, completely avoid the biggest incompetents and ordinary jerks, avoid dealing with them, they actually humiliate you when it comes to the claim. They are the biggest bastards on this earth!!! I call your Aviva insurance number and you don't even bother to answer. Markerstudy emailed you countless times, called you countless times and you don't answer. I have never met insensitive and stupid people like you in my life. God forbid we'll see you in court. Fuck you bastards and idiots. I'm going to give you a really strong review so people avoid you!!! Reviewed on: 19th October 2022

Quick to set up

I found setting up new car insurance quick to set up but the lack of any phone contact facility except for claims is something that could cause isssues for non tech savvy customers. Reviewed on: 8th October 2022

Poor service

Very poor service with no replies to emails and left without car for over 2 weeks and no help offered altough we were not at fault driver Reviewed on: 6th October 2022

Poor service, faulty repair and no help

Had a no fault acvident. Took over three months to get repair arranged but found the claim had timed out so had to cover a lot of the costs ourseleves as Aviva were unable to call the other insurance company to sort it out as no one was responsible and didnt seem to have any senior staff at aviva. Once the repair was made and we had paid the fees we werent expecting the repair was not legal and additionsl damage had occured so had to get the car repaired again. No courtesy car was given to us as the time put meant that the other insurance compnay had to ok it but no one could call them. We had to pay the excess and had to sort the other repair ourselves. Aviva are just useless and dont give a hoot about their customers. Even after agreeing thatvtheyvare in thw wrong still refused to pay fpr the costs incurred. They are very unprofessional and dont understand their rating and size as my experience was beyond woeful and have had to take legal action for their errors. Reviewed on: 6th October 2022

Great Company

Been with Aviva for many years, good company, my wife was hit at rear of car, Aviva dealt with quickly and efficiently. Reviewed on: 20th September 2022

Claims Paid Promptly

Efficient competitive big brand, good for us but maybe uncompetitive for younger drivers or people who have pad previous claims Reviewed on: 20th September 2022

Terrible stressful experience

Someone drove into my car, I had three witnesses and rang Aviva to be told I have to do the claim online. The following day I have an email asking for information I had already provided. They didn't send me the information for getting car repaired, I spent almost all day ringing as on hold for so long. The company they agree can fix car is not a good garage and if I use my own which is approved by other insurers I can not have a courtesy car and have to pay additional money remembering I shouldn't be paying a penny as it's the other person's insurance that will pay. To get my money back I have to use a solicitor they provide. They have not assessed damage so assume it is drivable even though I don't know if any other damage unseen. This has been the worst experience and has caused me more stress and upset than the actual incident. I should put in a legal claim for stress from Aviva not the driver who hit the car. Appalling service do not use this company they only care about money. Reviewed on: 15th September 2022

No Claims proof

Aviva Zero keep sending Emails to ask me to send in proof of No Claims .I have uploaded and Emailed them back about 10 times. However they continue to Email me telling me they have not received this. Aviva Zero is a complete scam.They will take your money from you but will not reply to Emails.And you are unable to contact them. Reviewed on: 12th September 2022

Aviva Zero

Does anyone know how to contact aviva zero i have sent multiply emails since last thursday no reply from actual real person just a generic response. i have sent proof of no claims discount and they dont reply can someone help me what to do they said they will cancel and charge my policy if it is not uploaded but i have uploaded it and sent multiply photos of the no claims discount getting fed up with there service Reviewed on: 7th September 2022

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike insurance (discontinued)
from Saga 5.00 from 1 reviews
Car insurance
from AA 2.58 from 165 reviews
Motorbike Insurance
from Hagerty Insurance 0.00 from 0 reviews

Want to see more from Aviva?

Lifetime Mortgage
from Aviva 5.00 from 3 reviews
Landlord Insurance
from Aviva 4.57 from 3 reviews
Pet Insurance
from Aviva 3.82 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub