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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.81 (550 reviews)

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3.72

Based on 550 reviews, last reviewed 1st Dec 2025

94% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Great value. Great value. Much cheaper than other insurance. Reviewed on: 7th October 2025

Latest lowest rating:

1

auto renewed me into a policy I didn't want auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charg... Read more Reviewed on: 1st December 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (550)

Poor service when making claim

We have motor insurance with Aviva. A tree branch fell on my partners car while she was driving, it landed on the bonnet and caused significant damage. We made a claim with Aviva and they advised that a third party company called Co Part would arrange collection of the car and then we would be told if the car is a write off and told the settlement figure. The collection happened within 2 days and we were advised it would then be 3 to 5 days to get the report (confirmation of write off and settlement figure), 5 days later I chased them to confirm the report would be issued that day, I was casually told it would be a few more days. The person on the phone seemed to have no concept of how urgent an issue like this is and I had to push to get the report that day. This is when the trouble really started. They provided a settlement figure of £3,500 which is £1000 below the market value of the car from examples on Autotrader. I got no report or explanantion as to how they arrived at that figure. They told me to send three examples from Autotrader which I did and they increased the valuation to £3,850 which is still far below the market value and again no evidence or explanation was provided from their side. I asked for their complaints email address which they provided but the email address was fake or incorrect as the email bounced back when I tried it. Now they are not responding to my emails and this is all delaying my money. Aviva, can you please sort this out, I have sent a formal complaint via your website where you will have all my claim details etc. Please stop using this dodgy company Co Part. Reviewed on: 2nd September 2022

Always competitive on price

Good contact centre, will try their best to match quotes from other companies Reviewed on: 17th August 2022

Nice price last year

But renewal price is up over 20% Reviewed on: 15th August 2022

No fuss web site

I have used Aviva for several years for car insurance. Easy to make changes on web site. Reviewed on: 14th August 2022

competitive

Just switched to Aviva. the cover looks very comprehensive and extremely competitive. They processed my application very efficiently Reviewed on: 14th August 2022

Great

Great service and great price and very easy to change things online portal Reviewed on: 13th August 2022

Good company

Good price for car insurance and breakdown cover. Reviewed on: 12th August 2022

reliable car insurance

I'm a aviva client for more than 3 years So far happy with their service, always when I have a problem there is someone to help resolve it Reviewed on: 11th August 2022

Very poor service

Don't use this company or some of their smallest companies ,like General Accident.My car had an accident ,not my fault, and they can not give me any information about repairing 9 months.After 8 months they offered me a courtesy car only for a week.How long it will take,I still don't mnow,no one calls me and I can not get in touch with them.Avoid this company. Reviewed on: 8th August 2022

Dreadful

Insured my son's car with Aviva and paid extra for legal cover. He had to claim for a no-fault motorway prang. Claim passed by Aviva to their solicitors (Carpenters) over 4 months ago. Am still awaiting resolution. Aviva have absolved themselves of all responsibility. Have now had to take case to SRA and Financial Ombudsman. Avoid this company like the plague. Reviewed on: 26th July 2022

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