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Review of the Aviva, Car insurance:

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Poor service

Very poor service with no replies to emails and left without car for over 2 weeks and no help offered altough we were not at fault driver Reviewed on: 6th October 2022

Review of the Aviva, Car insurance:

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Poor service, faulty repair and no help

Had a no fault acvident. Took over three months to get repair arranged but found the claim had timed out so had to cover a lot of the costs ourseleves as Aviva were unable to call the other insurance company to sort it out as no one was responsible and didnt seem to have any senior staff at aviva. Once the repair was made and we had paid the fees we werent expecting the repair was not legal and additionsl damage had occured so had to get the car repaired again. No courtesy car was given to us as the time put meant that the other insurance compnay had to ok it but no one could call them. We had to pay the excess and had to sort the other repair ourselves. Aviva are just useless and dont give a hoot about their customers. Even after agreeing thatvtheyvare in thw wrong still refused to pay fpr the costs incurred. They are very unprofessional and dont understand their rating and size as my experience was beyond woeful and have had to take legal action for their errors. Reviewed on: 6th October 2022

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