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Aviva: Health Insurance reviews

Name: Health Insurance
Rating: 1.95 (172 reviews)

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1.81

Based on 172 reviews, last reviewed 20th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

19%

72%

Latest highest rating:

5

I’d like you to contact me about life insurance I’d like you to contact me about life insurance Reviewed on: 9th September 2024

Latest lowest rating:

1

Absolutely useless. Absolutely useless. Not worth it in the slightest and I get it for free through work. #FreeLuigi Reviewed on: 20th January 2025

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About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insurance reviews on Smart Money People can give you valuable insight into the provider and its policies.

Find out how long policyholders have had their health insurance with Aviva and how satisfied they’ve been so far. Learn what is and isn’t covered under the health insurance policy to decide if it suits your requirements. Read about genuine experiences with the customer service team to learn how swiftly Aviva resolves customer concerns. Find out more about the wellbeing services available and how often existing customers use them. Make an informed decision about your new policy by reading our Aviva health insurance reviews.

If you have a health insurance policy with Aviva, share your experience with others. Tell us what level of cover you have and whether you’ve been satisfied with your choice. Have you made a claim on your policy, and if so, how quickly did you receive the payout? Are there any aspects of the insurance that you feel could be improved? Would you renew your policy with Aviva and recommend it to your family and friends? Write an honest Aviva health insurance review today. Together, we can help people like you make better financial decisions.

Aviva Health Insurance reviews (172)

Review of the Aviva, Health Insurance:

CheekyCharges Campaigner

Used them for a few years with work as part of my health insurance benefit. Never had any problems! Reviewed on: 12th March 2016

Great health insurance

Really good level of coverage for an excellent price - highly recommended Reviewed on: 27th September 2022

Avoid at all costs

Took out health cover and have never claimed. I went though a broker and he did switch me once but under a continuous moratorium. When I did try to claim they denied the claim and kept changing their reasons for doing so. And said that when I switched it was new t&cs which pretty much exclude everything. Basically I’ve wasted my premiums because they will find any way possible to get out of paying a claim.they said a letter from my consultant was irrelevant, they said the broker was not qualified to advise me on what I was covered for. Complete shower , avoid at all costs. Reviewed on: 23rd September 2022

Happy to take your money

I have a holiday house in France , when Aviva found out I was out of the UK for several months a year , they cancelled my Private Health Cover within 2 mins - been paying in for a long time , never ever mentioned If out of the UK then I knew I could not use them , which was to their advantage They will of course make some excuse if this review is shown to them But this is part of there last e.mail to me "This essentially means that members must remain a UK resident for the entire policy year, however we do allow members to be outside of the UK for up to 3 months each policy year, to account for short-term holidays abroad." So , if you are with them , find someone else Reviewed on: 8th September 2022

Not Fit For Purpose

Impossible to contact on any level. No one answers the phone. The chatbot doesn’t work. My documents are not available on their portal. What on earth is the point of health insurance (at prodigious cost) if they are uncontactable? NOT FIT FOR PURPOSE Reviewed on: 7th September 2022

Avoid avoid avoid

If I could, I would give them less than 1 star. Very expensive premium which turns out to be a total scam because they do not cover anything I require for medical purposes. Even suggested that I go to the NHS the cheeky buggers. On top of this the system is I believe purposefully convoluted & customer service terrible. Avoid at all costs Reviewed on: 30th August 2022

Uncaring and avoiding liability

Could not be worse. Paid the premium/never claimed for over 40 years and then they look for any reason to avoid liability. They paid in the end but I had to contribute. Avoid at all costs. Reviewed on: 20th August 2022

Terrible

I've been fortunate to have had private medical insurance for over 40 years. We recently changed to Aviva. Never again! They rejected a claim on the most spurious of grounds and subsequently proved totally inflexible when asked to reconsider. We have now left them. Reviewed on: 17th August 2022

Most comprehensive

Most competitive and comprehensive cover for health insurance. Reviewed on: 15th August 2022

Covered my claims but slow communication

They have covered a very big claim so I am very grateful, but communication very poor, slow and ineffective eg I ask a question and the lady calls back a few days later, I’m expecting the answer but the question has to be repeated on 3 or 4 calls before she finds the answer Reviewed on: 12th August 2022

Will find a way not to cover your claim, avoid the huge premium which will give you nothing

I have paid into my company health insurance to cover my family for years and as soon as it comes to making a claim, they managed to find a reason not to support us. Needless to say I will be feeding back to my company but I am sure Aviva won't care!!! Reviewed on: 3rd August 2022

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