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Aviva: Home Insurance reviews

3.56
Based on 194 reviews, last reviewed 23rd Jan 2025
100% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025
Ibrahim Nafarshuli 's avatar
Ibrahim Nafarshuli

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Super easy and helpful!

5
We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Excellent cover, good price

4
offered us a good level of cover for our building and contents for a competitive price. Also got a discount because we had other products with them which was a nice touch. Reviewed on: 14th August 2016

Stress free experience

4
Good customer care, easy to understand policy Reviewed on: 4th August 2016

Good value for money

4
Aviva's website is easy to use and their online customer support are very friendly and helpful Reviewed on: 3rd August 2016

Simple and clear

5
Good home insurance experience including claim. Very clear about what was included in my cover and a very professional approach to the claim. Quick and easy. Reviewed on: 1st August 2016

Home Insurance

5
Great price, very quickly arranged and courteous call handlers Reviewed on: 1st August 2016

Reliable

5
They pay up no problem. They might be a bit more expensive than some budget insurers but when purchasing insurance I'm purchasing peace of mind and I want a brand I can trust. Reviewed on: 1st August 2016

Best value

5
I own a house yet I no longer live in it but it's not rented out either. Family lives there rent free. Was rather concerned I would be treated like a landlord and have to pay hundreds of pounds for insurance, Aviva didn't make me feel stupid at all trying to explain this and the cost was less than a hundred quid. Damn good Reviewed on: 1st August 2016

Trustworthy company

4
Not cheapest but there are always offers and it offers peace of mind Reviewed on: 1st August 2016

Excellent customer service

5
I always go with Aviva, their products are second to none. I like to continue with them every year but as you know the premium always goes up even though I didn't claim anything so the best thing to do is change company to get the best price by using cash back website. But I make sure that that I am always back to Aviva the following year. Reviewed on: 28th March 2016

Good service

5
Always helpful and good value, can't fault them. Reviewed on: 3rd March 2016

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