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Aviva: Home Insurance reviews

3.56
Based on 194 reviews, last reviewed 23rd Jan 2025
100% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025
Ibrahim Nafarshuli 's avatar
Ibrahim Nafarshuli

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Super easy and helpful!

5
We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

GOOD WHEN TAKING OUT POLICY

4
Essy to buy online and the best price we could find. Can't really review it fully as the true test of how good they are will come if we have to claim Reviewed on: 26th August 2015

There when I need them

4
I have yet to claim on my home insurance and hope I don't have to, but what's worrying me is the excess Id have to pay before making any kind of claim. Reviewed on: 9th August 2015

My claim was sorted out fairly quickly & in a very friendly manner, giving me clear & regular updates on how it was progressing

4
I had to make a claim on my contents insurance because a television fell on my laptop, breaking the top & screen. The staff I spoke to were always polite & friendly, they explained what would happen clearly & my claim was sorted out to my satisfaction within 3 weeks. Efficient & reliable Reviewed on: 24th March 2015

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