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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.97 (191 reviews)

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3.65

Based on 191 reviews, last reviewed 6th Nov 2024

13% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (191)

Review of the Aviva, Home Insurance:

Super easy and helpful!

We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Untrustworthy. Uncaring. Appalling.

Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 weeks. They will find excuse after excuse to decline your came. The Complaints Dept are as bad as the Claims Dept and refuse to answer your complaints, even when put in writing. They simply do not care about an elderly disabled pensioner, who has a leak in her roof. Everything is put down to wear and tear, no point paying over £800 a year for insurance. Quite frankly the worst treatment ever, by an untrustworthy company. Do not insure with Aviva. It is far too stressful and a waste of money. Reviewed on: 6th November 2024

Not good company

Aviva company is very bad for home insurance, quickly take the money but when you claim is so much problems and excuses for doing the job is so much assole Reviewed on: 5th November 2024

Disgraceful treatment from Home Claims

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy Reviewed on: 26th October 2024

Put a claim in, took over a year to decide they woul...

Put a claim in, took over a year to decide they wouldn't pay. Policy for 2nd year was over 3 times original. Tied to them as claim wasn't finished Reviewed on: 14th October 2024

Good app, helpful customer service

Good app, helpful customer service Reviewed on: 23rd September 2024

House insurance

Always polite & knowledgeable about their products Reviewed on: 7th September 2024

Trustworthy, reliable and competitive - happy with t...

Trustworthy, reliable and competitive - happy with the service and products they offer Reviewed on: 7th September 2024

Good experience

Simple to do and a good policy, I have a few products with them and happy to be look for more. Reviewed on: 7th September 2024

Simplified process to buy and claim

Simplified process to buy and claim Reviewed on: 4th September 2024

I thought they were expensive but are reliable and t...

I thought they were expensive but are reliable and trustworthy insurers Reviewed on: 4th September 2024

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