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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.98 (306 reviews)

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3.87

Based on 306 reviews, last reviewed 3rd Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

Great offer, smooth approval process Great offer for interest-free balance transfer for 32 months. Smooth application process. Good communication on approval. While it's early days in my ... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Cannot trust anymore I have been using Barclays since 3years but I can't use my debit card, it will always show some error even I enter right PIN number. Tried to order ne... Read more Reviewed on: 8th February 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (306)

Review of the Barclaycard, Platinum Credit Card:

safe credit card

some good transfer rates from time to time Reviewed on: 8th April 2023

terrible ....

Terrible service. I have been scammed for just over £1000 while abroad. It took Barclaycard 10 months only to tell me they are unable to help, using covid as an excuse. Absolutely terrible ..... Reviewed on: 3rd March 2021

Avoid at all costs

Greetings, all! I was trying to add "zero stars", but unfortunately that is not possible. This is without doubt the worst credit card company I have ever had the misfortune to open an account with. (And let me tell you, they are up against some pretty stiff competition!). Last summer (July 2020), despite my credit report showing no missed or late payments with Barclaycard, and a good/excellent credit score, Barclaycard slashed my available credit from five thousand pounds to about fifty pounds with zero notice. The first I learned was when I received an automated email saying I was nearing my credit limit. Needless to say I panicked, concluding (as you would) that someone had used up my entire 5K available credit. A day *after* the arbitrary limit reduction I received a letter, informing me that they had reduced my limit due to missed/late payments or a poor credit rating. Both of these grounds were demonstrably false. Fortunately, I was at home when this happened and not travelling. Imagine I had been travelling with my Barclaycard as my only source of payment, believing I had 5 grand available? The possible consequences really don't bear thinking about. On complaining, they told me their terms and conditions allow them to slash credit limits without notice and without warning, even for customers with no missed/late payments and a good credit score, and that they do not need to give a reason. If you are happy having a credit card whereby they can slash your credit limit at will with no notice, for no reason, and then offer not so much as an apology, then go for it. Otherwise, avoid Barclaycard at all costs! Reviewed on: 23rd February 2021

Interest overcharge following fraud, incompetent customer service

Please be careful and check your statements! Following a badly dealt with case of card fraud they’ve been overcharging me interests. This has been going on 3 months. Only today I’ve been on the phone almost 5 hours trying to sort it out. My credit score was also affected. Stay away from these incompetent daylight robbers! Reviewed on: 30th November 2020

Mr

They not helpful don't care how long u be in with them Reviewed on: 5th October 2020

Easy to manage, generous offers

Find the app very easy to navigate. Like that statements are paperless. I often get good offers and the balance transfer fee is lower then other cards I have. All round great product! Reviewed on: 11th July 2020

If I could leave a score of zero I would. In fact -100 might be more accurate.

If I could give zero I would. Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise. They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account. If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble. Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!! Reviewed on: 2nd July 2020

No Customer Service at all

It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5 weeks and they ignored this as well... I am insulted by such obvious disregard for customers they claim to value so much! Reviewed on: 27th June 2020

Worst credit card in the world.

No customer service at all , spend hours on my phone trying to contact Barclays. Reviewed on: 27th June 2020

Worst company ever

Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit report. Spent weeks trying to contact them, went into branch, raised complaints and never heard anything. I can contact Halifax in under 5 mins. Got rejected for our mortgage today, estimated cost of £8k because of their incompetence. My complaint will be being escalated to the FCA. DO NOT USE THEM. Reviewed on: 26th June 2020

Excellent for using abroad

No charges on cash withdrawals or transactions overseas, highly recommended for those who work overseas regularly Reviewed on: 17th June 2020

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