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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.98 (302 reviews)

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3.86

Based on 302 reviews, last reviewed 8th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Cannot trust anymore I have been using Barclays since 3years but I can't use my debit card, it will always show some error even I enter right PIN number. Tried to order ne... Read more Reviewed on: 8th February 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (302)

Review of the Barclaycard, Platinum Credit Card:

Always reliable

I have never had a problem with my card & it is accepted in so many places. Reviewed on: 29th November 2016

Cashback reduction

I used the card for four years having got it for the market leading 2% cashback at the time - despite having to use amex. over the years they've eroded that rate and they're now telling me i'm at 0.5% so i'm jumping ship. It's a shame because the app is really nice and managing the account has mostly been a breeze, but without any benefits, i'll balance transfer to a 0% card and at least get the benefit of not having to pay it. Customer service when needed is not great - with the only real option being to call with long wait times and foreign call centres Reviewed on: 28th June 2017

Supportive and Understanding if something goes wrong...

I've used Barclaycard for many years now and always found them very professional and accomodating if I've ever had an issue. This week I received a letter stating that I had incurred a £12 payment charge for a return direct debit. Long story short but basically I had managed to delete the DD as I couldn't change the amount manually that I wanted to pay. I went online and paid the minimum to ensure I didn't get a charge for late payment and then set up a new DD ready for the next month. Unfortunately I didn't calculate in the weekend days so I was too late to amend the amount for the current month. Although I had paid the minimum, the original DD was attempted to be taken and was rejected resulting in me getting the charge. I called the customer services, explained what had happened and they were extremely understanding. They explained my mistake and how to avoid it in the future and instantly credited back the £12 and removed the black mark from my account. I've had dealings with other companies when I've had different issues and never before received such a professional and supportive stance from such a big company. We are all very quick to criticize when they get something wrong but I believe we should spend more time recognizing the times when they do go the extra mile and make us realize that they do actually care. Many thanks Barclaycard, you exceeded my expectations on this one. Reviewed on: 26th June 2017

Simple and easy

Had used Barclaycard for years now and cannot imagine using any other better product (And I tried a lot!). Very friendly and pro-active Customer services, always taking care of you and making sure there is no fraud on your account. Easy to use website and App, where you can check your balance, make payments and also use big variety of other services. Loads of promotions and rewards constantly refreshing and making life easier. Simply the best!!! Reviewed on: 23rd June 2017

Bad!

I've tried to set up a direct debit for a minimum payment, but for some reason it didn't go trough so had to pay for a late payment fee... not fair Reviewed on: 22nd June 2017

Easy to use Online

The website is second to none, so easy to see what you've spent, and break it down. It makes it easy to pay and keep track of payments Reviewed on: 20th June 2017

Reasonable interest rate

Had this credit card for 10 years and its had a fair bit of use. Its got a fair rate of interest and i've always had good customer service. Reviewed on: 19th June 2017

Great

Great product with low Apr . Had problems with a payment once and they were fine taking a reduced amount for a few months without hitting credit rating . Great customer service. Reviewed on: 18th June 2017

Great card, but frustrating call centre

Card offers are great, but some difficulty when calling for assistance with a language barrier. Problem was eventually sorted out. Reviewed on: 12th June 2017

Good but prepare for junk mail

Good credit card - 12 months interest free but they send lots of junkmail. Customer service is helpful. Reviewed on: 10th June 2017

Fantastic service

Barclaycard have been fantastic, they are easy to get hold of, and called me immediately when they suspected fraud in my account and stopped the transaction. Reviewed on: 10th June 2017

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