Write a review

Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.98 (302 reviews)

View other Barclaycard products

3.87

Based on 302 reviews, last reviewed 8th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Cannot trust anymore I have been using Barclays since 3years but I can't use my debit card, it will always show some error even I enter right PIN number. Tried to order ne... Read more Reviewed on: 8th February 2025

Read all reviews See your review

About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (302)

Review of the Barclaycard, Platinum Credit Card:

A safe and unsecured card

I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respond if there’s any suspicious activity on my account. I feel extremely safe with this Card and thank them for the service they have provided over the years. Reviewed on: 5th September 2024

Prepared to take a risk

Barclaycard wanted to know every last detail of my finances. Salary and income and out goings along with future plans. They saw that as a risk that was manageable. Reviewed on: 27th June 2016

Barclaycard for newbies

Using my barclaycard has been very helpful especially when I need to buy something and I don't have enough money on my bank account. The card is contactless as well so it makes life easier. The pay back reminder system is also very helpful. All in all, would recommend. Reviewed on: 26th June 2016

Handy for life and for living

A great card to have in your pocket for everyday living and those extra unexpected things that you can't avoid Reviewed on: 28th May 2016

excellent service

always very helpful staff whenever i ring up Reviewed on: 23rd May 2016

Good service, let down by clunky mobile app

Their mobile app was one of the first in the UK to offer contactless mobile payments on Android, but the experience was a let down, with payments being unreliable and the app including a permanent notification which couldn't be removed. Reviewed on: 23rd May 2016

Horrible!

I never missed a payment on my credit card, always paying on time and more than the minimum amount. I was about £300 under my credit limit and tried making a £30 purchase using the card at my local Holland and Barrett. To my embarrassment, the sales assistant told me that my card had been refused, and that a note had popped up on their system asking them to call Barclaycard immediately. I was very confused at this point, but waited whilst the call was made. The girl then returned to me and explained that Barclaycard have refused the payment, but that she wasn't aware of why. Annoyed at this point, I asked for my card back and tried to leave the shop. The assistant told me that Barclaycard had instructed her to keep my card...!!!!! What?!?! I left the store, even MORE annoyed and confused and I called Barclaycard when I got home for an explanation. I was told a new card would be sent out. Fine. When the letter arrived, it said (without giving ANY reason at all) that Barclaycard were exercising their right to cancel my account with them and that I was to pay back all monies owed. So A company that I had been using, AND paying on time every month, took my card and closed my account without any explanation. Great company.... NOT!! I would NEVER recommend this company to anyone. Reviewed on: 18th May 2016

Brilliant card

Amazing benefits with it to. I've been a customer for years!! Reviewed on: 9th May 2016

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

Great customer service and flexibility

I needed to contact them to change the method of paying my bill. The customer service advisor was very helpful and explained the process fully as well as offering options on how to set this up. We chose the best method based o my circumstances and all details were followed up with an email explaining what had happend. Very impressed. Reviewed on: 6th May 2016

balance transfer

I transferred a balance from one credit card to another and I chose Barclaycard and the length of the interest free period was just what I wanted, The whole thing was done on-line and complete within a few days and communication was frequent and relevant and since I did this I have been very impressed with the services offered by Barclaycard. I can't speak more highly of them from my experience. Reviewed on: 6th May 2016

Do you have a different Barclaycard product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit Card
from Jaja Finance 1.37 from 137 reviews
Opus Credit Card
from NewDay 5.00 from 3 reviews
Advance Credit Card
from Lloyds Bank 3.84 from 55 reviews

There's still more to see!

Barclaycard has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub