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Barclays: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.82 (38 reviews)

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2.47

Based on 38 reviews, last reviewed 10th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

3 star

50%

Latest highest rating:

5

Great customer service. Been diagnosed with cancer and had to cancel our trip. Dil, the advisor on the phone could not have been more helpful. I unfortunately put the phone d... Read more Reviewed on: 10th April 2025

Latest lowest rating:

1

Lack of professionalism in dealing with customers La... Lack of professionalism in dealing with customers Lack of credibility Reviewed on: 24th November 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Barclays travel insurance reviews can help you find out what other...

Barclays Travel Insurance reviews (38)

Review of the Barclays, Travel Insurance:

travel pack plus

booked it on the app easy and simple to you, for more questions i contacted customer service who was very friendly. Also love the extra items we got with it dragon pass for 6 lounge access and break down cover, 10/10 in my books. Reviewed on: 29th November 2018

Easy travel insurance

I needed travel insurance to cover for a long period of time and I had many trips booked and Barclays travel insurance is easy and exactly what I needed Reviewed on: 13th August 2022

Great Insurance Deal

I’ve got their travel insurance plus package. It covers worldwide travel, covid coverage, providing you follow the government rules and regulations, and lounge access at airports for over 1000+ lounges which is amazing. Their coverage amounts are at a good amount and the compensation amounts are reasonable. Reviewed on: 11th January 2022

Scam

Paid travel insurance by direct debit. Barclays kept taking the money for two years while unbeknown to me I was no longer covered because I had turned 80. The confirmation of cover letter sent for my years cover just before I turned 80 had my birth date in the middle of the letter so I assumed I was still covered. They have now confirmed that I have not been covered for the last two years despite charging me, but will not refund the money. A total scam. Reviewed on: 30th November 2021

Barclays travel insurance total scam

I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will have peace of mind if I will face any problems with any of my flight tickets abroad. I didn’t make any claim and neither benefited from this insurance in the past. However, I convinced myself every time I book flight tickets that my ba... Reviewed on: 4th November 2021

Emergency Flights Refund

While visiting my daughter I got caught out by Mexico being put on the UK's travel red list, and as BA wanted to charge me £7K for changing my flight I had to find another way back. I was doubtful that Barclays would reimburse me as the foreign office advice is rather ambiguous (though visiting a child was specified as OK at one point) but I put my case to Barclays calmly and truthfully (explaining that they could subtract my still usable inbound flight) and they reimbursed me (... Reviewed on: 27th August 2021

Shocking Service

I had Travel Pack added to my current account about 3 years ago. I pay by monthly direct debit. However when I wanted to make a claim for a coronavirus related cancellation, I realised that I had no policy documents. Apparently, Barclays don’t do policy numbers, etc. I was directed to Aviva as their insurance provider. Aviva prerecorded messages encourage you to use their website which i tried unsuccessful. So back in the telephone queue to speak to person. 15 minutes later I a... Reviewed on: 18th August 2021

thieves

refused to pay even though we had police report and documents . wanted to know where i got my funds from . when i send over the docs , i was still refused. they love taking money but hate to give back .. please don't go with them , thieves Reviewed on: 20th April 2021

Excellent service, very helpful adviser.

Due to coronavirus we had to cut short our dream trip to Australia incurring a additional cost for change of flight and cancelled hotel reservation. Our claim was dealt with quickly and efficiently. We've had this policy for several years and have never had to claim before. Thoroughly recommend. Reviewed on: 14th August 2020

Its ok giving a 5* review.. Have you tried to claim?

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 years and never had to claim before. I have everything with Barclays and as a loyal customer I expected better! Reviewed on: 14th July 2020

Rude staff & unhelpful

I’ve had a travel insurance pack with Barclays for 10 years and when I needed them the most during covid they are fobbing me off Pretty useless Reviewed on: 19th June 2020

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