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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.18 (224 reviews)

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2.87

Based on 224 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

Barclays the best

I have had no problems with the bank since I joined in 2007 Reviewed on: 7th December 2018

Excellent

Convince, comfort amd efficient Reviewed on: 7th December 2018

Barclay is brilliant

I am really happy with Barclay online banking and even in the branch. Most of my family members have Barclay account. Reviewed on: 7th December 2018

Good advice and support

they have provided very reliable service over the past 18 years Reviewed on: 3rd December 2018

Fabulous, innovative and efficient service provided by Barclays.

More than just a bank ........... they offer excellent webinars free of charge, give very helpful hints and tips for businesses, particularly for start up businesses. Can't praise them enough. Reviewed on: 29th November 2018

A bank that cares for my business' needs

First business need: Don't waste my time. Barclays does this very well, I never have to wait on hold for someone to answer the phone. They're properly staffed when compared to other banks. Second business need: Don't overcomplicate things. Barclays is easy to work with. The website, the app, the processes. All is very intuitive and easy to use and follow. Third business need: Don't rip me off. Barclays is competitive in their account fees and charges. It's transparent, simple and easy to understand. I love to be able to forecast my bank charges, and hit my forecast to the pence. Fourth business need: Understand my business needs This is it. Barclays knows what I want, and how to give it to me. Need to take payments on a website? They'll put you through the right team. Need to open a currency account? Do it over the phone. Need some factoring arrangements? Anything really, you can do without walking to the bank. There are always some opportunities for improvement, but having been a customer of Natwest and Lloyds, I wouldn't ever consider leaving Barclays. Reviewed on: 29th November 2018

Really bad customer service

First time using Businesses banking so nothing to compare the service with, however if you use foreign call centres to manage your customer service then expect poor customer reviews . I’ve spent hours on the phone about every aspect of business banking and this has impacted on my business. The language barrier and incorrect advice has meant that suppliers haven’t been paid, debit cards never received and card payments taken when told they had not been taken etc etc Would never recommend Barclays Reviewed on: 20th November 2018

pretty good

can't complain this really is a pleasure Reviewed on: 9th November 2018

Can I get a minius rating? Service has been abysmal from the start!

Barclays has offered constantly poor service since opening my business account in July. Issue 1) I was initially told my account would be open within 10 days, on the 17th day I had to spend over 3 hours calling different Barclay's departments to try and find my account details for a payment that was due. Issue 2) Each time I call “business banking” the service is extremely poor, and they have no knowledge of the business products on offer. I have spent weeks trying to set up my data services each time I call the banking advisor has no knowledge of this service and places me on hold for 15+ minutes. I need this service and it seems you are incapable of setting this up, hence deciding to move banks. Issue 3) I thought as a business I would be provided with a business account manager, no one has been offered. Issue 4) In my local Merthyr Tydfil Branch where you have replaced the tellers with Ipads, all the customers now queue at the business banking desk, meaning each time I go in there is a substantial queue of non-business customers at the desk. Reviewed on: 21st October 2018

Whoever decides the customer policy needs sacked.

I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I solved the problem myself by telling them I no longer had a mobile phone. ALL ONLINE TRANSACTIONS OVER A CERTAIN AMOUNT AUTOMATICALLY ARE REFERRED TO THE MOBILE FOR CONFIRMATION. Now they go do go through. Also changed my statements back from paperless. Reviewed on: 12th May 2018

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