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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.18 (224 reviews)

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2.87

Based on 224 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

15 years of business and never again

Been with Barclays with one business with a TO of 5m a year and wanting to bring my new business over to them. Trying to open an account has been the headache from hell. Opening the account took weeks to do. No reader received and still waiting for one so i can do things online. 9th April I applied for the account!!!! I now have a GBP account, so wanting to open a Dollar account, but can't be done over the phone. Have to wait for the welcome pack I have never received. Beyond a joke. I have suppliers wanting me to pay bills, I have dollars waiting to come into my account, but can't. Mortgage with them too - seriously thinking about moving everything away from them. Never had problems until all this mess. Reviewed on: 2nd May 2018

Rubbish

Following unexpected charges on my business account, by the way, this isn't happening the first time, finally got some time to make a phone call and log a complaint. You just cannot log an official complaint with over the phone, you'll be on hold listening to music forever, then passed from one to another operator everyone telling you 'Oh is not me, I'll pass you through to the relevant person', they never do. They'll simply waste your time till you give up! Reviewed on: 19th April 2018

Bad customer service

Went into my local branch to pay in money for my son, since I didn't have paying in book thought bank statement would be sufficient, how wrong was I. The lady on the counter spent the whole time giving me alternative methods of paying in money that basically didn't involve her doing her job e.g me paying it into my account which is with another bank and transferring it across, you name it she suggested it. After me pointing out I was standing opposite her ready to pay money in she did it. Surely with banks closing on high street every day Barclays staff would appreciate their custom. Reviewed on: 26th March 2018

Hopeless telephone support

Good service when things are OK. The telephone business dsupport is hopeless. The people do not understand English. They cannot help because they are not trained to do their job. All they do is to transfer you to someone equally incompetent. Good banking service when things are working. Just pray that you never need help. You won't get it. Reviewed on: 9th March 2018

THEY ARE AWFUL. DO NOT GO NEAR THIS BANK. THE INDIANS ARE INCOMPREHENSIBLE

The bank from hell. Want to buy things online? Expect 50% of them to be rejected by Barclays. Try running a business with them, it is impossible, they will not process the payments to suppliers. HATE THEM 100% AVOID THIS COMPANY. Reviewed on: 11th February 2018

Barclays Mobile app

I really like the app, quite dynamic and friendly! Reviewed on: 9th February 2018

Barclays banking system broken

How Barclays can expect any small business to bank with them when their system is unreliable. An unreliable system for any business is bad enough but unacceptable for a banking system dealing with money. In the past 18 months here are just some of the problems: - three times the text alerts for funds below £X have been removed from the accounts with no notice or explanation - we moved office 18 months ago, updated the address on the account, bank letters still sent to the old address a year later, checekd the onlien system, address read okay, bank call centre updated system and confirmed updated address, six months messages are arriving that letters from the back are being returned unknown at previous address and yet all the business and private addresses on the banking interface are showing our current address? - messages take forever to be responded to online - crucially when making payments online they sometimes don't show until the next day on the balance of the account so we have no idea whose payments have gone through and whose have not. The Barclays system is unacceptable as a banking system Reviewed on: 28th January 2018

Crap

There are the worst bank every there staff are under trained. There don’t help small business. There Management is terrible . There Manager’s have no contact with the real world ie the customer. I have made complaints after complaints and it achieved nothing. There no one to one with business managers who never comes out to see you even you don’t who there are Reviewed on: 7th January 2018

Business Banking

Commission charges are too high and paying around £10 every month just to have an account doesn't seem right. Reviewed on: 9th November 2017

20 years

we have been in business for 20 years with barclays couldnt of done it without their help xx Reviewed on: 7th November 2017

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