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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2016 reviews)

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4.68

Based on 2,016 reviews, last reviewed 9th May 2025

154% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Lovely friendly staff! I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (27)

Can’t log in.

Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Madison, Thank you for your feedback. I am sorry to hear that you're experiencing issues logging in despite receiving a unique ID and changing your password. It would be great if we could arrange a good time for me to call you, so I can help resolve the issue. please if you get a chance, can you reach out to me via my direct email [email protected] or by calling our customer service team on 01225 330014 - you can ask for myself! I look forward to hearing from you soon, Chris Burns - Digital Support Team Response date: 10th March 2025

abhorent app, avoid for your own sake

When the app rarely worked it was a slow and confusing mess of buttons. The simple act of moving money from my savings account was slow and painful and it wasnt even clear that it had worked after i sent the money. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi George, I am really sorry you had such difficulties with our online system. We are always attempting to improve our system. However, if you would like to discuss the issues you faced further than please reach out to me on [email protected] so that we can investigate. Regards, Sam Dorrington, Branches Manager Response date: 7th March 2025

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Reviewed on: 28th October 2024

Reply from Bath Building Society Good morning, I am very sorry that you feel this way and we have let you down. If you could email me directly on [email protected] I would be more than happy to assist you however I can. Sam Dorrington, Branches Manager Response date: 31st October 2024

No paperwork received

Opened up a LISA 3 months ago and still haven’t been sent the paperwork with the details that give me access to the money, even after phoning to get them to send them a second letter. Currently can’t access the account. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you haven't received your welcome letter and are having issues with Bath Online. Please could you contact us on 01225 423271 and we will be able to help you with these issues. Charlotte Tillen, Savings Services Manager Response date: 16th September 2024

Website lies - branches cannot open accounts

Website says you can open an account in branch. Went to a branch and they told me this was not the case. Have tried and tried to open online but the instructions are not clear and am now ant an impasse where I cannot get anything to process. Very poor service. Reviewed on: 4th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear you were unable to open an account in branch. Please do get in touch with us on 01225 423271 and we will send you out an application form or help you through the online process, whichever you prefer. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

I cannot access my online account and it just keeps...

I cannot access my online account and it just keeps sending me to a "open a new account "page. Reviewed on: 11th February 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th February 2024

No one every answers the phones or online chat

Tried all day to speak to someone regarding my account and not been able to to speak to anyone. Chat agent will available 'shortly' is plain wrong and when I call the saving customer support number it just rings and rings. Tried this several times through the day Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback. We have been experiencing a high volume of calls and messages in the lead up to Christmas, but are always keen to help. Please send an email through to [email protected] and a member of the team will be in touch to help with your query. Graeme Finch, Savings Support Manager Response date: 18th December 2023

Tries to make it impossible to access your money

Months and months after trying to register for online banking, after it tells me all is set email, pin and password all accepted to be a conformant password, I have never been able to login. It doesn't say wrong username/pin/password but instead does nothing. I suspect it's because I used a password manager to securely generate a password with special characters and numbers like suggested but their system can't handle it. No option for help. Need to now arrange a long journey to their headquarters to close my account and get it moved to another bank that allows you to access your money Reviewed on: 12th December 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 13th December 2023

Online banking app

The Bath Building Society app is absolutely dreadful, not easy to use, impossible to re-register on and not user friendly. I have tried numerous times over the past weeks to no avail. Getting hold of someone to talk to and get advice is not easy, I feel totally at a loss how to proceed Reviewed on: 24th November 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 30th November 2023

Demoralising Online Capability

I haven't seen them all but I would bet good money that their online registration process is the least intuitive of any UK financial institution. Reviewed on: 9th November 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Colin McDougall, Chief Commercial Officer. Response date: 14th November 2023

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