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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2016 reviews)

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4.68

Based on 2,016 reviews, last reviewed 9th May 2025

154% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Lovely friendly staff! I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (32)

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

Difficult to access, transfer of ISA away from you h...

Difficult to access, transfer of ISA away from you handled by a cheque Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our ISA transfer out process. We send funds to the new providers either via bank transfer or a cheque, depending on the payment method they have requested. Please do get in touch on 01225 423271 so we can discuss this further. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

I got locked out of my account due to poor account m...

I got locked out of my account due to poor account migration Reviewed on: 17th October 2024

Reply from Bath Building Society Hello, I am sorry you have had issues with our services. If you could leave contact details, I will have one of the team reach out to yourself to see if we can help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Stop wasting trees!

An account I have with BBS is reaching maturity and, to inform me of that fact, I have received 13 sheets of high quality paper printed on one side only! Need I say more? Reviewed on: 6th October 2024

Reply from Bath Building Society Thank you for your feedback regarding your maturity letter. We also included KPI’s for the additional products that are available to you once your product matures along with your maturity letter. The KPI’s include all the information required so you can make the decision on the product that’s best for you. I will pass your feedback back regarding printing on both sides over to our marketing department. Charlotte Tillen, Savings Services Manager. Response date: 7th October 2024

Not competitive easy access interest rates

Not competitive easy access interest rates Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are sorry that you feel our instant access rates are no competitive. We do however have a range of different products and services that may meet your circumstances. Sam Dorrington, Branches Manager Response date: 18th September 2024

Internet access is way behind your competitors

Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

Internet access nightmare for 5 months

Internet access nightmare for 5 months Reviewed on: 11th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

New website a joke

BIBS "updated" the website many weeks (months?) ago and I haven't been able to access my savings. Mercifully, they do have a phone number... Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have some issues' with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Please do contact us so we can support you through the process. Louise Truckle Head of Savings Support Response date: 10th November 2023

Online account access

very poor still cant access after many many attempts over several weeks and help talking through situation with staff member. Site Tells me I'm registered but when logging on the screens freeze at the password stage Reviewed on: 23rd October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 24th October 2023

Poor response times and process

Left hand does not really know what the right hand is doing. Request for documents that are acknowledged in earlier correspondence as not necessary. Answerphone when you call and a robot that does not transfer you to a real person when it can't answer. No updates on progress. Very disappointing given the excellent service that was given in the now closed local branch. Reviewed on: 10th October 2023

Reply from Bath Building Society Hi Adrian, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 11th October 2023

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