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Adrian Rossell

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Review of the Bath Building Society, Savings:

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Poor response times and process

Left hand does not really know what the right hand is doing. Request for documents that are acknowledged in earlier correspondence as not necessary. Answerphone when you call and a robot that does not transfer you to a real person when it can't answer. No updates on progress. Very disappointing given the excellent service that was given in the now closed local branch. Reviewed on: 10th October 2023

Adrian Rossell

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Reply from Bath Building Society Hi Adrian, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 11th October 2023

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