Tried to cancel an amended policy the day after but was offered £2.80 for a £161 amendment. They also increased my excess to £750 from... Tried to cancel an amended policy the day after but was offered £2.80 for a £161 amendment. They also increased my excess to £750 from £250 without my request. The phone call took 79 minutes on hold mostly. I feel robbed and cheated. There should be a cooling off period for rushed amendments in my opinion. I'll never use them again but I heard they'll blacklist me for a bad review anyway. Avoid. Read more Read less

I have been with this company now for a few years and can't recommend them highly enough. Very astute and knowledgeable staff, always by far... I have been with this company now for a few years and can't recommend them highly enough. Very astute and knowledgeable staff, always by far the best quote out there, and helfully timeful reminders at renewal. Excellent. Read more Read less

Insured online they took money then next day had phone call from them with a load of demands they wanted me to send them licence... Insured online they took money then next day had phone call from them with a load of demands they wanted me to send them licence check, proof of address plus no claims they then questioned the fact I’m retired?? And how I’ve retired at the age of 59 they then wanted proof of income ?? I have cashed in private pensions , sold my business and had a substantial inheritance, but what business is that to them ? It was £100 scooter insurance for god sake not a massive mortgage I decided that this was none of there business so cancelled there and then they charged me £58 to cancel. Went through complaint process and managed to get £30 admin fee back. Please beware of these people they give you a quote that you pay for but then look for reasons to charge you more Read more Read less

Went on multiple quote sites for motorcycle insurance. They all returned bikesure as the cheapest.Turns out they were all invalid despite all information being keyed... Went on multiple quote sites for motorcycle insurance. They all returned bikesure as the cheapest.Turns out they were all invalid despite all information being keyed completely accurately. I could have bought the policy immediately and ridden with invalid insurance. Goodness knows what would have happened if I had injured someone before they could contact me to tell me their policy isn't valid. Read more Read less

Bike sure is a broker driven by higher commission and there is no customer centricity which they claim to be. Charged me more than £100... Bike sure is a broker driven by higher commission and there is no customer centricity which they claim to be. Charged me more than £100 on cancellation when I moved after even telling them I found a cheaper rate told me we can’t help your policy is active and not a renewal policy was active for 9 hours and cancellations fees and broker commission charged £100 Read more Read less

Paid my insurance but then got the "We need to validate your details" email. A couple of minor changes later my quote was more than... Paid my insurance but then got the "We need to validate your details" email. A couple of minor changes later my quote was more than doubled, I felt like I had been scammed. I duly cancelled my policy and this was met with an extortionate £65 cancellation fee, despite the fact my policy had not yet started and well within the 14 day cooling off period. I accept some small admin fee would be chargeable but they abused this fact and I would not recommend this company in any capacity and would advise anyone to do their research before dealing with Bikesure!! Read more Read less

absolute cowboys absolute cowboys , just took a years worth of money for 2 months of cover ! wont sort it out and told me... absolute cowboys absolute cowboys , just took a years worth of money for 2 months of cover ! wont sort it out and told me to take out a new policy and pay them again ! Read more Read less

In mid-January I bought motorcycle insurance through the Bikesure Insurance website. A few hours later I received an email asking me to contact them because... In mid-January I bought motorcycle insurance through the Bikesure Insurance website. A few hours later I received an email asking me to contact them because there was something wrong with my details. They told me over the phone that I had made a mistake because I had indicated that I had a category ‘A’ driving licence when in fact I had an ‘A2’ driving licence. The problem is that you can’t choose this option because it’s not listed on their website. Because of this they increased my policy from £53 to £91 per month and when I declined they charged me a cancellation fee of £65. I bought the policy more than two weeks before it started so it wasn’t active, they changed the offer and tried to force me to accept it. Even though I have the right to refuse the policy for 14 days without giving a reason and even though they changed the contract which I didn’t accept, they ignored my arguments and charged me the fee. I have written an appeal but I have not received a response so far so I am taking my complaint to the FCA. Bikesure's practice is clear to me: first they sell at a good price, then they raise the price, then they charge a cancellation fee, easy money Read more Read less

I’m a pensioner and got a quote from Bikesure for my motorcycle that was coming up for renewal, the quote of £104 was better than... I’m a pensioner and got a quote from Bikesure for my motorcycle that was coming up for renewal, the quote of £104 was better than my current insurer so I accepted, my renewal wasn’t due to start for ten days, I stupidly paid the £104 and a number of days later Bikesure contacted me to amend the quote to a ridiculous £270 and demanded the extra money, I of course said i couldn’t pay an extra £170 so wouldn’t be insuring with them, bear in mind my insurance wasn’t due to start for a week. They then cancelled my policy and only refunded me £37, stole the rest, so i didn’t even have a single days insurance with them, despite contacting them several times they weren’t interested and said I had been refunded what I was owed, you signed the agreement they said !! This seems to be a common con that they use to get your money for doing nothing as I read other reviews of them doing the same, absolutely disgusted by them. Read more Read less