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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Blue Motor helped finance our Volvo XC60.

Fantastic group of professionals that really do make your dream come true. Many thanks to Daisy and the team at Blue Motor Finance. Reviewed on: 10th August 2021

Reply from Blue Motor Finance That's a lovely review Robert - we really appreciate your kind comments thank you. Making our customer's dreams come true is a real bonus for us and I'll make sure Daisy see your lovely review too! Thank you for choosing Blue Motor Finance Response date: 28th September 2021

Professional

They did it all from the finance to finding the car made less stressful for me Reviewed on: 4th August 2021

Reply from Blue Motor Finance One-stop Shopping! Great news - thank you Kathleen and we hope you are enjoying your new car Response date: 28th September 2021

Amazing Service - no Fuss

I needed a car quickly and Blue Motor Finance sorted the funds and the sourcing of a great car quickly. Icky was fab! Thank you Reviewed on: 3rd August 2021

Reply from Blue Motor Finance Wonderful to read Donna! Our internal sales team are amazing aren't they - they can find you a brilliant deal and car so easily!! I've also passed your kind comments onto Iqram and his line manger Response date: 28th September 2021

Excellent customer service

Second time I’ve used this company and would highly recommend them five stars from me Reviewed on: 31st July 2021

Reply from Blue Motor Finance We really appreciate you using us for your second vehicle David - we love to hear that our customers want to stay with us for their next cars. Thank you so much Blue Motor Finance Response date: 28th September 2021

Amazing!

The salesman who assisted me through out Paul Read is outstanding! He helped me start to finish, contacting the dealerships and sorting everything out. I have now purchased my car after a long search. Thank you Reviewed on: 30th July 2021

Reply from Blue Motor Finance We've let Paul and his line manager know about your feedback, thank you so much. It's great to hear that you are mobile and enjoying your new vehicle too. Welcome to Blue Motor Finance Response date: 28th September 2021

Great help

Igram Ahmed was brilliant He kept me informed all the way though. Very professional Reviewed on: 27th July 2021

Reply from Blue Motor Finance Lovely Eric- thank you so much Response date: 28th September 2021

Brilliant, friendly, professional service

From start to finish just fantastic!! Paul read made the whole process run smoothly and genuinely cared about getting everything sorted for me! I cannot recommend if thank him enough!! Reviewed on: 26th July 2021

Reply from Blue Motor Finance What a great review Becki, thank you! We really do appreciate your recommendation and thank you so much for taking time out to let us know about your experience with Paul and the sales team. Blue Motor Finance Response date: 28th September 2021

Overall experience

The process was smooth and easy. Reviewed on: 25th July 2021

Reply from Blue Motor Finance Perfect Response date: 28th September 2021

Really great service

I was introduced to Blue through Zuto and, honestly, I'd not heard of them prior. However my experience has been brilliant. The finance was approved rapidly, the dealer was paid straight away and communication was clear and concise. Unfortunately I had an issue with the car and the dealership refused to accept it was their problem. I contacted Blue directly to see what they could do to help, as a last resort to be honest They sorted everything out for me and kept me updated throughout. I am really grateful they were there because I'm not sure I would have the energy to take on a car dealer without them. The staff have been really friendly and I'm really impressed with the competitive rates they offered. This is the first time I bought a car on finance, being a sceptic previously, and I will not hesitate to use Blue Motor Finance again. Reviewed on: 23rd July 2021

Reply from Blue Motor Finance Dear Leeewo What a lovely review to read, thank you. We're really happy you chose to take out finance with us and that we've already been able to meet your expectations with our service. Thank you once again and welcome to Blue Motor Finance Response date: 28th September 2021

Very Good Experience

Iqram was very helpful from the start. He kept us informed at all stages and was very helpful. Would gladly recommend Iqram and blue motor to anybody. Many Thanks Steve Reviewed on: 22nd July 2021

Reply from Blue Motor Finance Thank you so much Stephen! Great to see your recommendations for Iqram and the team here at Blue Motor Finance Response date: 28th September 2021

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