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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Brilliant customer service, good rates of apr!

Brilliant customer service, good rates of apr! Reviewed on: 13th May 2024

Ben was top class.

Ben was top class. Got all my needs sorted in only a couple calls. Everything was clearly explained leaving me with zero questions. He’s an absolute asset to your business Reviewed on: 10th May 2024

Steve at blue motor finance

My advisor was a man called Steve he was excellent from day one and he helped me with every aspect of buying my car a credit to blue motor finance Reviewed on: 9th May 2024

no fuss good services

Even though I dealt with a quick buy and return the entire team has been fast transparent and accurate with all dealings well done to everyone and thank you for the service I will be using your services in the future Reviewed on: 9th May 2024

Good from start to finish

Good from start to finish Steve helped from day one to completion Reviewed on: 8th May 2024

First class Blue made sure everything went ok.

Blue made sure everything went ok. I was a nervous wreck but their assurance got signatures and finance completed. Reviewed on: 7th May 2024

Champion

Always on hand to help in anyway possible never can complain Reviewed on: 3rd May 2024

dealing with Return and amazed at the service !

Even though I am actually dealing with a return of goods blue motor finance has been nothing short of excellent especially Megan and David who I have been on the phone with. I am very glad that all dealings have been transparent and for the best interest of all parties involved Reviewed on: 2nd May 2024

Worst finance company we have used

Proposed a deal with Blue motor finance that was accepted. Phoned customer to sign docs and collect car only to be told by Blue a mistake has been made & customer has been declined. We had an acceptation via dealer portal and email & no message from Blue to say the decision was a mistake. Therefore no time to phone customer before coming to collect. Very unhappy customer and poor review for us thanks to Blue motor finance. Not the first mistake. We have closed our account and use other more competent finance providers. Reviewed on: 2nd May 2024

Steve was excellent

Steve was so helpful...found car on your own site set it all up for me . Reviewed on: 29th April 2024

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