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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Fantastic service from start to finish.

Fantastic service from start to finish. Offered me the best APR and were so friendly and quick with sorting everything out. Tarkan is fabulous. Reviewed on: 16th April 2024

Very pleased that we decided to use Blue Motor Finance

We were very pleased that we decided to use Blue Motor Finance and we highly recommend their services. We dealt with Jody Parkin (Senior Direct Sales Adviser). Jody was extremely professional and a pleasure to speak to. Mine was not such a straightforward case however Jody sorted everything with consummate ease and in an expeditious manner. Thank you Jody. Reviewed on: 16th April 2024

Brilliant Service

From start to finish. Great customer support. Everything was explained thoroughly and full documentation was sent to my email address for approval. The repayment price is value for money and I still cant believe I'm driving my new car. Thankyou Bluemotor Finance Reviewed on: 11th April 2024

Sam was very professional and the communication was...

Sam was very professional and the communication was excellent. Reviewed on: 11th April 2024

company ignore my attempts at contact.

Multiple problems with the car. After each has been reported, Blue motor finance close the complaint without doing anything and refuse to respond to emails. They are also always unavailable to you by phone. They eventually arranged for an inspection of my car, after I stated I wanted to reject it. They now won't give me the inspection report and won't answer my emails. Not sure what I'm supposed to do, except pursue legal action. Reviewed on: 6th April 2024

Staff were extremely helpful and supportive with my...

Staff were extremely helpful and supportive with my challenges. Reviewed on: 3rd April 2024

They were very supported during the finance process.

They were very supported during the finance process. Reviewed on: 31st March 2024

Very good communication with the service very happy...

Very good communication with the service very happy about it Reviewed on: 29th March 2024

Purchased a car on finance within two weeks it broke...

Purchased a car on finance within two weeks it broke down. Two months later the car is burning oil and complaint was raised. The mot on the vehicle is fraudulent had advisories on the previous one that was promised would be fixed. They have not been touched and the mot has passed with no issues. I’ve had an independent inspection carried out and over a week later I’m still waiting for someone to respond. I have a vehicle I am paying for and can’t use but have been told if I stop the payments it will affect my credit rating. Would not recommend anyone using blue finance. Reviewed on: 28th March 2024

Very quick service and response 10 out of 10

I had a question in regards to changing my payment date, this question was answered within 2 hours of my first Email and payment date updated the every same day, great customer service from the team at Blue Motor Finance team, would highly recommend reacting out if you have any questions in regards to your agreement. Reviewed on: 27th March 2024

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