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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Very Professional and Good Service

Very friendly and Helpful lady , who helped me find a car within my budget Reviewed on: 7th September 2023

Customer service

Shocking customer service skills... Even 1 star is one too many Reviewed on: 29th August 2023

Great service

Steve at blue motor finance was fantastic and found the perfect car for me, very knowledgeable and had great communication skills. Reviewed on: 25th August 2023

Great Customer Sevice!

Steve, my sales advisor made everything simple to understand. He took the time to explain things and made sure that the package offered was the correct fit for me. He was very friendly and kept in touch to make sure everything was running smoothly and reassure me. I would highly reccomend this service! Reviewed on: 25th August 2023

Very simple quick and effortless

From the initial enquiry to the payment process was so quick and I was kept up to date at every step Reviewed on: 14th August 2023

Very dedicated staff who would go the extra mile

Excellent finance company with very helpful staff. Reviewed on: 14th August 2023

Blue Motor Finance is a great company

Blue Motor Finance is a great company, they provide excellent service, very proficient and polite. Steve has been very helpful, and guided me throughout the entire process. He has professional manner, made everything simple and easy to understand, provided great support and overall delivered exceptional service. Other team members I spoke to were also professional and friendly. I highly recommend this company. Reviewed on: 14th August 2023

Blue is Best

Blue is an excellent company to do business with, they are innovate and efficient, the new customer app is really impressive. Reviewed on: 14th August 2023

Rip off

One statement a year , putting deposits on that don’t exist. FCA getting a call etc from me DISGUSTING COMPANY Reviewed on: 12th August 2023

My adviser, Ben.

My advisor Ben went above and beyond to help me find my perfect car. I have had such a great experience with Blue again, I have recommended my daughter. Reviewed on: 31st July 2023

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