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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Highly recommended

My experience with Brandy at Blue motor company has been an enjoyable one. Brandy was friendly warm and welcoming, she offered re assurance throughout my experience and couldn’t do enough to help me. Thank you Reviewed on: 26th July 2023

I must of drove them all mad

What a great company patience of a saint didnt know ehat car I wanted poor jody i was back and fourth but qe got there in the end thanks guys Reviewed on: 25th July 2023

Great company

Fantastic service from Tarkan and his colleagues, nothing is too much trouble, kept in the loop throughout the whole process. Would highly recommend Reviewed on: 24th July 2023

clear , precise, very helpful

Since taking the finance out for a second hand car they have always been helpful , clear and precise in their communication regarding funding. When selling the car the dealership messed up the transaction but Blue were most helpful in reassuring me they could find and allocate the funds as expected to my account ... 2 hours later they emailed to say it had all been completed.. no issues in the 2 years of dealing with them , would definitely use them again if needed. Reviewed on: 21st July 2023

Great service

Excellent customer service and quick underwriting times Reviewed on: 21st July 2023

Amazing Company!!!

A1 Service from Steve, Lauren & Ben!!! Have to say one of the best customers service ever!!!..... Reviewed on: 17th July 2023

A great set of people who always look to improve

Blue have the customer journey at the forefront of everything they do and look to make that journey even better and continually review their processes. Any queries are are dealt with speedily with concise and straight forward answers. Reviewed on: 12th July 2023