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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Great car finance company

Thanks got my new car would recommend anyone Thanks Tarkan Reviewed on: 4th July 2023

Simply the best

Was recommended Blue Motor Finance by the clearscore app. Applied and 2 minuets later got a phone call saying I had been approved. Found a vehicle, gave them the details and what shop it was a couple of phone calls and 4 days later I'm picking up my new vehicle. Excellent customer service from Fraser and Jody at Blue. I would highly recommend them to everyone. I will definitely be using again when I am next indeed of another vehicle. Many thanks Reviewed on: 28th June 2023

Outstanding,

Been talking to jodie for a number of weeks now she has been amazing made lots of effort to get me my next bike and been a pleasure to talk to, customer service is brilliant kind and friendly I would definitely recommend blue to family and friends and also recommend jodie gets a promotion or pay rise because she has been amazing a good company looks after its workers and jodie definitely deserves looking after thankyou jodie and I wish you all the best Reviewed on: 28th June 2023

Excellent Service, with Integrity!!

I bought an SUV through this company, the sales person Brandy was excellent and she showed integrity throughout the transaction. Reviewed on: 23rd June 2023

20 star from us.

Trustpilot reviews Review of Blue Motor Finance Your review is pending.Read more Brandy our customer service advisor was brilliant and help us more than anyone will know. In honour of this we are naming our new car after her. Thank all at Blue Motor Reviewed on: 20th June 2023

Excellent service

I made an enquiry on Saturday about finance for a car, by Tuesday morning everything was completed and the car paid for in full. Excellent communication and assistance from everyone I spoke to, particularly Ben, who handled the account. Highly recommend, easiest car purchase I've ever made. Reviewed on: 20th June 2023

Excellent service

really easy process, very helpful. Ben was my advisor he was available when i needed a question answering and kept in touch throughout the whole process. He made sure someone covered for him on a day off. very smooth process. will use Blue Motor again. Reviewed on: 19th June 2023

Excellent

Excellent service, quick response- always kept up to date with what was going on. Really fast and Tarkan was incredible! Reviewed on: 15th June 2023