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Barclaycard: Platinum Credit Card reviews

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3.93

Based on 300 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Stay away fro Barclays! If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my ca... Read more Reviewed on: 23rd November 2024

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Barclaycard Platinum Credit Card reviews (300)

Excellent

Excellent communication & service highly recommend Reviewed on: 21st July 2017

Credit card balance transfer

As a long standing customer of Barclays I was offered 'beat the market' rates on my balance transfer credit card. The process was super easy, I always use MSE to compare sites but Barclays online log in pre-approves you so it was super easy to apply straight from there. Easy to use app also. Reviewed on: 4th July 2017

Great card - excellent competitive rates

Simple to balance transfer and manage account online Reviewed on: 30th June 2017

hassle free

Brilliant service from Barclays as always. Great app and staff always very helpful if you need to talk anything through Reviewed on: 30th June 2017

Very good 0% offers

Offering great 0% offers to all existing customers. Great app and account management portals with free Experian credit scores every 60 days. Great company and products. Reviewed on: 29th June 2017

Very helpful friendly customer service

Every time I phone barclaycard the staff are very helping and willingly to go the extra mile to ensure that your query is fully answered. Reviewed on: 29th June 2017

Excellent custom service

Polite and helpful phone staff and great online management tools. Reviewed on: 29th June 2017

Really bad communication

Sadly I've never had a good experi nice with BA claycard. They're good with their online features but sadly if you have to phone then it's another matter. The call centre is overseas and always hard to have a proper non scripted conversation. I've never been able to resolve any issues iv had amicably and no longer bother calling. Reviewed on: 29th June 2017

Cashback reduction

I used the card for four years having got it for the market leading 2% cashback at the time - despite having to use amex. over the years they've eroded that rate and they're now telling me i'm at 0.5% so i'm jumping ship. It's a shame because the app is really nice and managing the account has mostly been a breeze, but without any benefits, i'll balance transfer to a 0% card and at least get the benefit of not having to pay it. Customer service when needed is not great - with the only real option being to call with long wait times and foreign call centres Reviewed on: 28th June 2017

Supportive and Understanding if something goes wrong...

I've used Barclaycard for many years now and always found them very professional and accomodating if I've ever had an issue. This week I received a letter stating that I had incurred a £12 payment charge for a return direct debit. Long story short but basically I had managed to delete the DD as I couldn't change the amount manually that I wanted to pay. I went online and paid the minimum to ensure I didn't get a charge for late payment and then set up a new DD ready for the next month. Unfortunately I didn't calculate in the weekend days so I was too late to amend the amount for the current month. Although I had paid the minimum, the original DD was attempted to be taken and was rejected resulting in me getting the charge. I called the customer services, explained what had happened and they were extremely understanding. They explained my mistake and how to avoid it in the future and instantly credited back the £12 and removed the black mark from my account. I've had dealings with other companies when I've had different issues and never before received such a professional and supportive stance from such a big company. We are all very quick to criticize when they get something wrong but I believe we should spend more time recognizing the times when they do go the extra mile and make us realize that they do actually care. Many thanks Barclaycard, you exceeded my expectations on this one. Reviewed on: 26th June 2017

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