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British Gas: Boiler Repairs reviews

Name: Boiler Repairs
Rating: 4.06 (36 reviews)

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4.06

Based on 36 reviews, last reviewed 13th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

22%

2 star

17%

Latest highest rating:

4

Good customer service and satisfactory experience Good customer service and satisfactory experience Reviewed on: 13th June 2025

Latest lowest rating:

1

Awful company They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the ph... Read more Reviewed on: 27th June 2023

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About this product

British Gas Boiler Repairs reviews (36)

Review of the British Gas, Boiler Repairs:

Cancellation of the homeserve contact

Started by taking home serve boiler cover any paid for the service booked a priority appointment with British gas asked politely for the Fitter to wear PPE because my wife has ms and chronic myeloid leukemia and is extremely vunerable waited all-day for the fitter some one needs to explain what PPE is because he was not wearing any takes one look at the boiler and announced sorry but we don't deal with these boilers I'll cancel your contract and contact British gas to get back the money.left leaving a disabled woman sitting in a mobile home with no hot water or heating amazing beyond belief.British gas was told that the boiler is a morco boiler made by Ideal boilers supplied by morco in hull where most of the park homes are built British gas want to business of repairing LPG boilers "bottled gas" mainly used by park homes but they don't deal with these boilers well good luck with that one common sense please by the way I spoke with morco they are more than happy to supply parts to British gas and I missing something here. Reviewed on: 29th March 2022

Good customer service and satisfactory experience

Good customer service and satisfactory experience Reviewed on: 13th June 2025

Friendly service.

Friendly service. Regular communicate to update on status. Reviewed on: 12th June 2025

My experience is great with them they cooperate with...

My experience is great with them they cooperate with their customers in friendly manner. Their boiler is easy to use Reviewed on: 7th March 2025

Have no confidence in them to do the job properly, b...

Have no confidence in them to do the job properly, boiler seems to have faults after the service Reviewed on: 17th September 2024

Very prompt and friendly, saw to us quickly due to h...

Very prompt and friendly, saw to us quickly due to having a child at home Reviewed on: 2nd September 2024

Helpful,

When need help about cover friendly customer service Reviewed on: 12th October 2023

thank you

Reviewed on: 17th September 2023

Good

Excellent excellent excellent excellent excellent excellent excellent Reviewed on: 29th August 2023

Good service

Sometimes not easy to speak to someone who then takes action required, but overall happy with British Gas Reviewed on: 15th July 2023

Awful company

They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the phone they just cut you off all they are rude to you. Reviewed on: 27th June 2023

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