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British Gas: Boiler Repairs reviews

4.02
Based on 35 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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60%
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20%
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3%
2 star
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0%
See only 1 star reviews
17%

Latest highest rating:

5

Friendly service. Friendly service. Regular communicate to update on status. Reviewed on: 12th June 2025
ANdrew L's avatar
ANdrew L

Latest lowest rating:

1

Awful company They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the ph... Read more Reviewed on: 27th June 2023
danielle jennings's avatar
danielle jennings

About this product

Are you trying to determine whether British Gas Boiler Repairs offer good value for money? At Smart Money People, we collect reviews of British Gas Boiler Repairs in order to help you make an informed decision. If you're an existing British Gas customer, please share your experience and let others know what you thought of their Boiler Repairs.

British Gas Boiler Repairs reviews (35)

Review of the British Gas, Boiler Repairs:

Cancellation of the homeserve contact

1
Started by taking home serve boiler cover any paid for the service booked a priority appointment with British gas asked politely for the Fitter to wear PPE because my wife has ms and chronic myeloid leukemia and is extremely vunerable waited all-day for the fitter some one needs to explain what PPE is because he was not wearing any takes one look at the boiler and announced sorry but we don't deal with these boilers I'll cancel your contract and contact British gas to get back the money.left leaving a disabled woman sitting in a mobile home with no hot water or heating amazing beyond belief.British gas was told that the boiler is a morco boiler made by Ideal boilers supplied by morco in hull where most of the park homes are built British gas want to business of repairing LPG boilers "bottled gas" mainly used by park homes but they don't deal with these boilers well good luck with that one common sense please by the way I spoke with morco they are more than happy to supply parts to British gas and I missing something here. Reviewed on: 29th March 2022

Friendly service.

5
Friendly service. Regular communicate to update on status. Reviewed on: 12th June 2025

My experience is great with them they cooperate with...

4
My experience is great with them they cooperate with their customers in friendly manner. Their boiler is easy to use Reviewed on: 7th March 2025

Have no confidence in them to do the job properly, b...

3
Have no confidence in them to do the job properly, boiler seems to have faults after the service Reviewed on: 17th September 2024

Very prompt and friendly, saw to us quickly due to h...

5
Very prompt and friendly, saw to us quickly due to having a child at home Reviewed on: 2nd September 2024

Helpful,

4
When need help about cover friendly customer service Reviewed on: 12th October 2023

thank you

4
Reviewed on: 17th September 2023

Good

5
Excellent excellent excellent excellent excellent excellent excellent Reviewed on: 29th August 2023

Good service

4
Sometimes not easy to speak to someone who then takes action required, but overall happy with British Gas Reviewed on: 15th July 2023

Awful company

1
They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the phone they just cut you off all they are rude to you. Reviewed on: 27th June 2023

Excellent company

5
I save a lot with british gas company,it’s the best gas company! Reviewed on: 4th April 2023

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