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BUPA: Health Insurance reviews

Name: Health Insurance
Rating: 1.46 (72 reviews)

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1.29

Based on 72 reviews, last reviewed 12th Jan 2025

No new 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Look elsewhere Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead Reviewed on: 12th January 2025

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About this product

BUPA offers two levels of cover: Comprehensive health insurance, or Treatment and Care health insurance. There are options to insure yourself as an individual, yourself and your partner, or your family. Policyholders can access a range of wellbeing rewards for fitness, nutrition and relaxation.

Before taking out a new health insurance policy, check out customer reviews. Our BUPA health insurance reviews can give you real peace of mind before signing on the dott...

BUPA Health Insurance reviews (72)

Review of the BUPA, Health Insurance:

terrible service. System is a fraud

Worst service ever. I had my mother in law applied for an overseas health cover as she was planning to come back to Australia as a tourist. Bupa deducted 170 aud the following day without her membership being finalized yet. Unfortunately we found out that her visa has been invalid. Bupa refused to give refund even though her cover wasn't supposed to start on the day of her arrival. I wish I've read other reviews first before proceeding with them. Reviewed on: 3rd June 2022

Every time I call them, I have to mentally prepare m...

Every time I call them, I have to mentally prepare myself for a fight because they seem unwilling to provide you with cover for anything Reviewed on: 2nd April 2024

Just cancelled my membership as the customer service...

Just cancelled my membership as the customer service is terrible. It took me over 6 months just to get reimbursement on a claim that I should not have paid due to being misinformed by a Bupa agent. I then spent several hours on several different occasions chasing the payment as the customer service reps kept giving me incorrect information. Very very disappointed and glad I cancelled! Reviewed on: 29th February 2024

Terrible do not use

The documentation hoops you need to… The documentation hoops you need to jumpt through are a NIGHTMARE. In Short, you require the NHS GP to fill out a pretreatment form EVERYTIME you want access to treatment and typically costs 40£!!. Which means you speed of treatment is bottlednecked by the overwhelmed(underfunded) NHS GP service and cost an additional 40£ each time. This process was not made clear to me when i bought the policy. Try Another provider!!! Further update, I aske... Reviewed on: 14th February 2024

We paid for highest cover but when we tried to claim...

We paid for highest cover but when we tried to claim help we were told to pay for a private scan , they take your money and your on your own !! PLEASE FOLK DO NOT RISK PAYING BUPA Reviewed on: 3rd January 2024

What a waste of money

We took out the highest level of cover , as soon as we needed to claim they made every excuse possible not to help they insist you then get a doctor letter before they help which csts £96 extra and takes weeks and weeks to arrive meanwhile your in limbo , we were told to pay for a private scan !! Even though we had paid into Bupa PLEASE PLEASE DO NOT BE FOOLED INTO PAYING BUPA Reviewed on: 27th December 2023

Stay away

Sad joke they are, saty as far away as possible Reviewed on: 7th December 2023

Its a con

My policy covers me for the treatment i'm claiming for but still they won't pay, how are they allowed to get away with this its criminal. Reviewed on: 25th November 2023

no point holding this insurance because doctors in uk are no longer treating bupa patients

i was told by my doctor that he probably would not be able to do my operation because bupa have not increased the fees they pay to their doctors for 30 years approximately. Most anaesthetists are already refusing BUPA patients for this reason and I certainly don't fancy having my operation without anaesthetic! BUPA's fee system locks in the most junior surgeons to low fees so if you see a BUPA doctor, he/she most likely is somebody at the start of their consultant career rathe... Reviewed on: 21st November 2023

Money generated

This is only a money generated and only interested in moneymaker company. I and my wife have been members for 40 years or so. So believe me. I am finding it hard to type . Stick with the national health. I write from UCH hospital Reviewed on: 3rd November 2023

Avoid this company. Scammers

Have a long running complaint case with this company. Eventually was agreed a payment back. Then had to wait weeks and payment not sent.. complaint still open today. From 21 July 2023 Still waiting final payment. Rang today and put phone down Customer service zero Customer complaints zero Customer support zero Abilities to solve issues zero Abilities to distress Customer. And create mental stress. And financial loss. Will give five star Then chased ... Reviewed on: 26th October 2023

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